Startup Professionals Musings

SEPTEMBER 16, 2020

For decades, efforts to satisfy customers have been built around demographics – capitalizing on race, ethnicity, gender, income, and other attributes. Customer personalities define customer experience, and sets what they love, and what they hate. Display real customer value feedback versus value claims.

Customer 158

Customer Custom Social Media Satisfaction 158

socalTECH

MARCH 14, 2018

This year, we're sponsoring the Recurring Revenue Conference (www.recurringrevenueconference.com), presented by Sutton Capital Partners. Today's interview is with Jon Ferrara of Nimble (www.nimble.com), the maker of contact management software-as-a-service. How does customer service tie into all of this?

Customer 166

Customer Custom Conference Social Media 166

socalTECH

MARCH 4, 2019

Venture Partners, Upfront Ventures, and Lowercase Capital, has expanded its suite of return solutions, with a new self-service kiosk. According to the company, the new product is aimed at omni-channel retailers, and allows customers to return or exchange items in less than 60 seconds per item.

Services 182

Services Santa Monica Networking Software 182

TechCrunch LA

MAY 3, 2022

million last year, is among hair businesses aimed at women and people of color, like Rebundle , Morado and theCut , attracting venture capital dollars. Upgrade’s e-commerce marketplace has two sides: one that enables consumers to choose a vetted stylist and have their wig colored or customized based on their desired look.

Tool 179

Tool Customer Custom Marketing 179

Startup Professionals Musings

APRIL 2, 2022

Many entrepreneurs think that adapting to the new technologies, like smart phones and Internet commerce, are the key to attracting new customers. High-technology product startups, without customers, don’t make a business. Solis outlines the heuristics of social psychology that are key to building positive customer experiences today.

Customer 122

Customer Custom Social Media Technical Review 122

Berkonomics

JANUARY 12, 2023

Management undertakes a simple exercise of calculating the increased profitability of shutting down all R&D, sales and subordinate operations, and universally notes with shock the high net profit that results – from shutting down all operations except customer service to recurring customers (as in software support operations.).

Sales 296

Sales Customer Custom SaaS 296

Startup Professionals Musings

AUGUST 22, 2021

Every business I know is intimately familiar with outbound marketing, or pushing your message out to customers through email, newspaper, and television advertising. Only a few really understand the process and value of inbound marketing, for pulling customers to your brand. Don’t just monitor – engage customers.

Customer 172

Customer Custom Marketing Social Media 172

Both Sides of the Table

DECEMBER 7, 2014

I spend a lot of time with startups and thus hear many companies talk about their approach to sales and their interactions with customers. From these meetings you can really tell the leaders that care deeply about their customers and those the look down on them. You’d be very wrong. Contrast that with a VC conversation I had.

Customer 341

Customer Custom Venture Capital Software Review 341

TechCrunch LA

JULY 9, 2019

Doctours , a Los Angeles-based online platform for booking trips and treatments for medical and dental care around the world, is expanding its services to 35 countries. The company also offers specialized medical tourism insurance to all of its customers, according to O’Shaughnessy. O’Shaughnessy wrote in an email.

Customer 225

Customer Custom Training Los Angeles 225

TechCrunch LA

JULY 29, 2019

Los Angeles-based Ordermark , the online delivery management service for restaurants founded by the scion of the famous, family-owned Canter’s Deli, said it has raised $18 million in a new round of funding. We’ve been gratified to see positive results come in from our restaurant customers nationwide,” said Alex Canter, in a statement.

Services 195

Services Los Angeles Sales Funding 195

Tech.Co

MAY 31, 2022

The buy now, pay later service Affirm has just landed a new partnership with popular payments company Stripe. Just this month, the payment network deepened a partnership with WooCommerce (and the ecommerce service's 3.7 How the Service Works. Not all BNPL services are sailing to success, however. In early 2022, 55.8%

Services 122

Services Technical Review Startup News 122

Startup Professionals Musings

JULY 12, 2023

It's far less expensive to nail down repeat business from your existing customers than it is to land new ones. Now is the time to reap the benefits of those good customer relationships that you've been cultivating. Viral marketing campaigns to lure new customers will cost you big money. to capitalize on hard times.

Capital 93

Capital Geni Layoffs Entrepreneur 93

socalTECH

APRIL 24, 2019

San Diego-based Perspectium , which develops software for service management integration, has raised $8M in its Series B funding round, according to the firm. The investment came from TVC Capital. The company says its customers include Fortune 500 companies, software-as-a-service vendors, and global service providers.

Services 113

Services Tool San Diego Software 113

socalTECH

AUGUST 1, 2018

Los Angeles-based SteelHouse , which develops online retargeting and advertising software, has named Rory Mitchell as Chief Customer Officer (CCO) at the company. According to SteelHouse, Mitchell has over 17 years of experience in the area, and was previously at Experian Marketing Services. READ MORE>>.

Customer 100

Customer Custom Advertising Los Angeles 100

TechCrunch LA

NOVEMBER 7, 2019

Wrench , the Seattle-based on demand vehicle maintenance and repair service for consumers and fleets, has raised $20 million in its latest round of financing. The company’s round was led by Vulcan Capital with additional participation from Madrona Venture Group, Tenaya Capital and Marubeni Corp.

Demand 100

Demand Services Los Angeles Mobile 100

Startup Professionals Musings

FEBRUARY 3, 2020

Today’s customers are much more in control of their buying decision, as they have more choices and more information than ever before. Bloom’s classic book, “ The New Experts: Win Today's Newly Empowered Customers.” Great startups manage to continually improve the relationship through outstanding follow-on support and service.

Customer 124

Customer Custom Startup Course 124

TechCrunch LA

JULY 29, 2019

When Stackin initially pitched itself as part of Techstars Los Angeles accelerator program two years ago, the company was a video platform for financial advice targeting a millennial audience too savvy for traditional advisory services.

Services 212

Services Mobile Platform Los Angeles 212

socalTECH

MARCH 4, 2016

Uber and Capital One said today that they are offering up four, free rides to each of its customers in Los Angeles through UberPOOL, starting today and running through Sunday, March 6th. UberPOOL is Uber's service where users share a ride with others going in the same direction. READ MORE>>.

Customer 100

Customer Custom Capital Los Angeles 100

socalTECH

JULY 12, 2018

Santa Monica-based private equity investor Clearlake Capital said this morning that it has sold one of its portfolio companies, Pomeroy Group Holdings , to an affiliate of Getronics Group. Pomeroy provided information technology services, including managed services, to the middle market and enterprise customers.

Capital 113

Capital Santa Monica Equity Acquisition 113

Startup Professionals Musings

SEPTEMBER 25, 2020

The world keeps changing, and visible business strategies that worked well in the past, including being the premium brand or low price producer, simply don’t get the customer loyalty they once did. Today, customers are looking for real relationships, a memorable shopping experience, and satisfaction of a higher purpose.

Customer 133

Customer Custom Satisfaction Examples 133

socalTECH

AUGUST 13, 2019

Los Angeles-based venture investor March Capital is the lead investor in a $51M, Series C funding round for Uniphore , which also included Chiratae Ventures (formerly IDG Ventures), Sistema Asia, CXO Fund, ITP, Iron Pillar, Patni Family, and others. March Capital's investment in Uniphore was led by Sumant Mandal.

Artificial Inteligence 113

Artificial Inteligence Capital Software Funding 113

TechCrunch LA

SEPTEMBER 21, 2019

Hello and welcome back to Startups Weekly, a weekend newsletter that dives into the week’s noteworthy news pertaining to startups and venture capital. Landline , the operator of a bus network in the Midwest, is one of the latest companies to raise venture capital. billion in a round led by the private equity firm GPI Capital this week.

Services 207

Services Startup Venture Capital Redpoint 207

socalTECH

APRIL 23, 2019

Los Angeles-based March Capital is the lead investor in an artificial intelligence startup, which is aiming at improving employee service, as it further continues its theme of investing in big data, artificial intelligence, and machine learning startups in the enterprise.

Artificial Inteligence 113

Artificial Inteligence Capital Startup Invest 113

socalTECH

MAY 14, 2014

Santa Monica-based private equity investor Clearlake Capital Group said this morning that it is in an agreement to acquire ConvergeOne , a Minnesota-based provider of communications and managed services to the enterprise market. ConvergeOne is based in Eagan, MN, and has around 4,100 customers. READ MORE>>.

Capital 138

Capital Santa Monica Equity Invest 138

socalTECH

FEBRUARY 5, 2018

El Seguno-based SmartAction , which is developing artificial intelligence-driven, call center automation software, said today that it has raised funding in a management recapitalization by private equity investors Staley Capital and TVC Capital. Staley Capital is based in Boston, and TVC Capital is based in San Diego.

Capital 113

Capital Signal Hill Artificial Inteligence Funding 113

socalTECH

NOVEMBER 8, 2012

San Diego's TVC Capital has made another investment in a growing software firm, this time in Washington State. Limeade , a developer of software-as-a-service tools to manage employee wellness programs, said today that it has raised $5M in a funding round from TVC, which it will use for innovation and servicing its customers.

Software 232

Software Capital San Diego Tool 232

TechCrunch LA

MAY 21, 2020

When former Bill Clinton speechwriter and political wunderkind Andrei Cherny launched Aspiration four years ago , the upstart fintech startup was one of Los Angeles’ early entrants into a financial services market dominated by players from Europe and the financial capital of the U.S. in New York City.

Los Angeles 245

Los Angeles Customer Custom Services 245

Startup Professionals Musings

NOVEMBER 17, 2018

For decades, efforts to satisfy customers have been built around demographics – capitalizing on race, ethnicity, gender, income, and other attributes. Customer personalities define customer experience, and sets what they love, and what they hate. Display real customer value feedback versus value claims.

Customer 100

Customer Custom Social Media Training 100

TechCrunch LA

MAY 15, 2019

Furniture subscription rental service, Feather , is heading to Los Angeles and Orange County, California with $12 million in new funding and “thousands” of customers in New York and San Francisco. Feather launches a high-end furniture rental service for liminal living.

Los Angeles 126

Los Angeles Orange County Services Angel 126

socalTECH

MAY 2, 2018

VizExplorer said the win also included its new premium consulting service. VizExplorer recently received a big round of funding from Morgan Stanley Expansion Capital. Financial details of the win were not announced. READ MORE>>.

Customer 100

Customer Custom San Diego Report 100

Startup Professionals Musings

JUNE 11, 2023

For decades, efforts to satisfy customers have been built around demographics – capitalizing on race, ethnicity, gender, income, and other attributes. Customer personalities define customer experience, and sets what they love, and what they hate. Display real customer value feedback versus value claims.

Customer 131

Customer Custom Social Media Training 131

socalTECH

OCTOBER 26, 2012

The firm, which provides secure text messaging for enterprise customers, says it more than doubled its customers in the last three months due to demand from the healthcare industry. TigerText's text messaging services are encrypted and HIPAA compliant. The company is venture backed by Easton Capital and New Science Ventures.

Customer 153

Customer Custom Santa Monica Demand 153

TechCrunch LA

MARCH 2, 2021

As video commerce becomes the norm and entertainers, brands, businesses, and franchises of all sizes and stripes look to cut out the middle man, the array of services on offer from Maestro may be the scissors these entities need to cut the cord. “ We were targeted to a small number of very premier customers.

Tool 315

Tool Commerce .Net Entertainment 315

socalTECH

OCTOBER 9, 2019

There's a new opportunity in clean technology investments, according to venture capitalist Aaron Fyke , the head of a new, Pasadena-based venture capital investment fund, Thin Line Capital (www.thinlinecapital.com). This is not a typical, venture capital investment. Those $60M rounds really don't fit the venture capital model.

Invest 113

Invest Capital Venture Capital Idealab 113

TechCrunch LA

APRIL 21, 2021

Welcome Tech , which has built a digital platform aimed at immigrants and their families, has raised $35 million in a Series B funding round co-led by TTV Capital, Owl Ventures and SoftBank Group Corp.’s Big banks rush to back Greenwood, Killer Mike’s Atlanta-based digital bank for underrepresented customers. the company says.

Platform 299

Platform Resource Services Capital 299

socalTECH

OCTOBER 15, 2015

Los Angeles-based startup Service , a new, on-demand startup looking to channel the frustration and anger of customers not happy with their customer service from other companies, has raised $3.1M in a seed funding round, the company said this week. READ MORE>>.

Seed Funding 100

Seed Funding Services Funding Customer 100

Startup Professionals Musings

MAY 21, 2023

Trade equity or services for startup help. Negotiate an advance from a strategic partner or customer. Find a major customer, or a complimentary business, who sees such value in your idea that they are willing to give you an advance on royalty payments to complete your development. Solicit venture capital investors.

Startup 106

Startup Capital Equity Funding 106