Remove Coach Remove Competition Remove Customer Remove Satisfaction
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8 Tactics To Make Service Your Competitive Advantage

Startup Professionals Musings

Most leaders agree that poor customer service is a business killer today, in terms of lost customers, reduced profits, and low morale. Yet the average perception of customer experience has not improved. You have to start with hiring only people who are willing and able to make serious customer service happen.

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5 Ways To Optimize Team Satisfaction In The Workplace

Startup Professionals Musings

With business teams now getting back together in the workplace after primarily working remotely during the pandemic , it’s an ideal time to implement change and make sure your team is feeling a renewed sense of satisfaction, high engagement, and maximum productivity. Let that be part of their job satisfaction.

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6 Keys To Competitive Advantage By Memorable Service

Startup Professionals Musings

Customer service has traditionally been focused on the resolution of complaints , primarily after a transaction. In this context, even “satisfied” is only a “meets-minimum,” and does not put you ahead of your competition. Treat every customer exceptionally before they complain. Even the best marketing doesn’t do it.

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7 Keys To Sustainably Enriching Your Customers’ Lives

Startup Professionals Musings

As I talk to many of you in my role as business advisor, I still often hear the concern for maximum return to the business and stakeholders, more than a passion for sustainably enriching the lives of your customers and team. This applies to your own team, as well as customers. Make every customer experience memorable.

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8 Keys To Attracting More Talent Than The Competition

Startup Professionals Musings

By hiring contract experts, less oversight and coaching is needed. Higher worker engagement and satisfaction. You can advertise your “greener” strategy, which today will get you greater customer loyalty and advocacy. You all have to deal today primarily with on-demand customers in an on-demand economy.

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7 Ways To Raise Your Visibility As A Business Leader

Startup Professionals Musings

The most effective leaders marshal existing resources and incent people to create innovative yet competitive solutions. A community requires two-way communication and respect – including advisors, partners, and customers. True leaders don’t let their ego or competitive nature create a façade. The time to get started is now.

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8 Initiatives To Heighten Your Customer’s Experience

Startup Professionals Musings

Most leaders agree that poor customer service is a business killer today, in terms of lost customers, reduced profits, and low morale. Yet the average perception of customer experience has not improved. You have to start with hiring only people who are willing and able to make serious customer service happen.

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