Coach Customer Framework 
Both Sides of the Table
MARCH 28, 2010
McKinsey had their “ 7S framework &# and BCG had the “ BCG Matrix &# with cash cows, dogs, stars and question marks. I mean Porter’s Five forces is a useful framework but it’s basically microeconomics with a pretty wrapper. I come from a world that if the coach wasn’t yelling at you, it meant he didn’t care.
Both Sides of the Table
JULY 13, 2010
In billing we literally started thinking about all of the types of bills that would be generated for customers: full payment, partial payment, split payment, senior discount, student discount, level pay plan, etc. He coached me that I had to start with the answers. I started by doing billing systems. How can I START with the answers?
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Startup Professionals Musings
MAY 11, 2022
The hard part is providing the leadership required to align and motivate all the constituents and players – from engineers, to investors, vendors, and ultimately customers. Existing business frameworks are the recipes, and great entrepreneurs creatively use new tools and strategies to hone these frameworks, just like a master chef.
Startup Professionals Musings
JANUARY 3, 2015
The hard part is providing the leadership required to align and motivate all the constituents and players – from engineers, to investors, vendors, and ultimately customers. Existing business frameworks are the recipes, and great entrepreneurs creatively use new tools and strategies to hone these frameworks, just like a master chef.
Startup Professionals Musings
AUGUST 23, 2013
The hard part is providing the leadership required to align and motivate all the constituents and players – from engineers, to investors, vendors, and ultimately customers. Existing business frameworks are the recipes, and great entrepreneurs creatively use new tools and strategies to hone these frameworks, just like a master chef.
Startup Professionals Musings
AUGUST 17, 2019
The hard part is providing the leadership required to align and motivate all the constituents and players – from engineers, to investors, vendors, and ultimately customers. Existing business frameworks are the recipes, and great entrepreneurs creatively use new tools and strategies to hone these frameworks, just like a master chef.
Startup Professionals Musings
AUGUST 20, 2022
A design mindset is not product-focused - it’s solution focused and action oriented towards creating better customer experiences and value. By understanding experiences, you will better understand the needs of people around you, including your customers and partners. Focus on creating a benefit for the customer.
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