Startup Professionals Musings

JANUARY 19, 2022

I was pleased to see some specific guidance on how team members can better communicate their value at work, without self-aggrandizing, in a new book, “ Influence and Impact ,” by Bill Berman and George Bradt, who speak from experience as a psychologist, and years of coaching in companies across multiple industries.

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Coach Organization Technical Review Satisfaction 119

Startup Professionals Musings

JUNE 21, 2013

Most leaders agree that poor customer service is a business killer today, in terms of lost customers, reduced profits, and low morale. Yet the average perception of customer experience continues to decline. You have to start with hiring only people who are willing and able to make serious customer service happen.

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Customer Custom Startup Services 92

Startup Professionals Musings

MAY 21, 2021

Start with your own story, the mission of your business, and how to make everyone in your domain, including customers, into advocates and teachers. In addition, he has often stated that his first priority is serving his employees and his extended business family, through coaching, mentoring, and effective communication.

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Technical Review Coach Satisfaction Mentor 123

Startup Professionals Musings

NOVEMBER 4, 2015

Investors, partners, team members, and customers implicitly value or devalue a startup based on the leader’s physical presence, emotional identity, social skills, intellectual agility, moral values, and past performance in the domain. I have paraphrased his key points here as follows: Leader personal impact. Leadership brand development.

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Technical Review Organization Coach Invest 100

Startup Professionals Musings

AUGUST 19, 2019

Your biggest challenge may be members of your own family, some of your best customers, or a key business partner or investor. You have to manage your business with more people not like you, as well as a more diverse set of customers. Always be civil and diplomatic, and don’t allow emotions to cloud the situation.

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Tips Technical Review Examples Coach 97

Startup Professionals Musings

JULY 13, 2018

Practice process coaching, but not edicting decisions. I recently was an advisor to a very strong technical executive who insisted on “being involved” in literally every decision in his startup. He ignored my advice and ultimately lost several key executives, and then his own health, due to stress and workload.

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Technical Review Startup Training Netflix 51

Startup Professionals Musings

MAY 15, 2017

Yet in this age of technology, many seem to favor tools and data to get the edge, or can’t find the time to talk to real people. Each time I mentor an entrepreneur, I learn new things about their technology, customers, and business domain. Regularly review progress and adjust focus (Review and Renewal).

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Mentor Technical Review LAMP Coach 61

Startup Professionals Musings

AUGUST 16, 2017

His 30 years of business and coaching experience bring credibility to his perspective. Takers can never get satisfaction, and they antagonize those around them. Smart business executives learn to use new technology software to give them new insights and more free time. Only givers build self-esteem.

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Software Review Technical Review Startup Press 57

Startup Professionals Musings

DECEMBER 9, 2022

I too often see people who are quick to make excuses, blame failures on peers or customers, or see management as the reason for their lack of productivity. In my experience, developers can be so committed to a technology, such as hydrogen engines for cars, such that they may be unwilling to change as the business pivots for market reasons.

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Activity Organization Mentor Training 109

Startup Professionals Musings

JANUARY 20, 2017

I’m a strong believer that a great team can achieve success with a less impressive product offering, while potentially disruptive technology often goes nowhere due to a team with an uninspired work ethic. These will provide the competitive edge you need with customers and less-focused team members. Never makes excuses.

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