Remove Coach Remove Design Remove Metrics Remove Pricing
article thumbnail

8 Tactics To Make Service Your Competitive Advantage

Startup Professionals Musings

It must be understandable, written down, and verifiable, with regular measurements and metrics to make it real, benchmarked against the competition. A well-designed service delivery process will make you easy to do business with. Train and coach continuously. Make your service deliver process “happy.”

article thumbnail

8 Initiatives To Heighten Your Customer’s Experience

Startup Professionals Musings

It must be understandable, written down, and verifiable, with regular measurements and metrics to make it real, benchmarked against the competition. A well-designed service delivery process will make you easy to do business with. Train and coach continuously. Make your service deliver process “happy.”

Startup 154
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

5 Steps To Get You From Your First Idea To A Business

Startup Professionals Musings

His challenge is to focus on one market, with a specific design, cost, and price. Create a written plan, with target milestones and metrics. For example, I have a friend with a Ph.D. in Physics who talks passionately about starting a business producing nuclear powered batteries. Yes, there are a lot of bridges to cross.

Ideas 126
article thumbnail

8 Key Ingredients to a Profitable Consulting Business

Startup Professionals Musings

Yet, according to statistics from the Small Business Association (SBA), over half of new businesses offer something else - personal professional services, including consulting, business coaching, and advisory services. Shape your business by design, not by default. Set pricing to assure both revenue and profit.

article thumbnail

8 Keys to Award Winning Startup Customer Service

Startup Professionals Musings

It must be understandable, written down, and verifiable, with regular measurements and metrics to make it real, benchmarked against the competition. A well-designed service delivery process will make you easy to do business with. Train and coach continuously. Make your service deliver process “happy.”

article thumbnail

Interview with Jonathan Lehmann and James Chung, KarmaGoat

socalTECH

Our marketplace is organized like a used item marketplace, like Amazon or eBay, or Craiglist, in that a seller lists an item, picks a cause, and sets a price. Jonathan Lehmann: I was awarded the Larry Wolfen Entrepreneurial Spirit Award at UCLA, after getting amazing coaching from Matt Ridenour in our business plan development class.

UCLA 256