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8 Tactics To Make Service Your Competitive Advantage

Startup Professionals Musings

It must be understandable, written down, and verifiable, with regular measurements and metrics to make it real, benchmarked against the competition. A well-designed service delivery process will make you easy to do business with. Train and coach continuously. Make your service deliver process “happy.”

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5 Keys To Leadership While Working With Remote Teams

Startup Professionals Musings

Make sure you know what is really happening, through metrics and feedback from others. Provide coaching and facilitate mentorship from others in the company for growth. Measure everything and broadcast highlights. Highlight individual achievements to the whole team, and connect work output to other teams, company purpose, and vision.

Startup 113
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From Call Center Agent To C-Suite Executive: How This Amazing Woman Did It

InfoChachkie

Her positive attitude and willingness to take chances rapidly propelled her to the coveted and influential position of Coach. Several Zappos employees had mentioned "Coach" and the impact she has had on the corporation during our tour. and I was always really passionate about the coaching program. Selfless Coaching.

Coach 182
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8 Initiatives To Heighten Your Customer’s Experience

Startup Professionals Musings

It must be understandable, written down, and verifiable, with regular measurements and metrics to make it real, benchmarked against the competition. A well-designed service delivery process will make you easy to do business with. Train and coach continuously. Make your service deliver process “happy.”

Startup 154
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5 Steps To Get You From Your First Idea To A Business

Startup Professionals Musings

His challenge is to focus on one market, with a specific design, cost, and price. Create a written plan, with target milestones and metrics. For example, I have a friend with a Ph.D. in Physics who talks passionately about starting a business producing nuclear powered batteries. Yes, there are a lot of bridges to cross.

Ideas 126
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How To Tune Business Strategy For Long-Term Success

Startup Professionals Musings

For a successful launch and scalable growth, they need to establish many checkpoints, with metrics to assess their progress and alignment with the vision. That requires trust and respect from all, as well as constant coaching and development to keep them committed to following you. Don’t let that communication fade post-launch.

Startup 88
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Why you should never have a data room — the most counter-intuitive fund-raising advice you’ll ever…

Both Sides of the Table

It’s not that they’re particularly negative but the fact is that supporting roles at investment firms are designed to show the partners the risks in deals and the “upside case” always requires huge assumptions to be believed. I hired a sales coach named Kai Krickle who helped me figure out how to close more deals. Wait, there’s more!

Funding 336