This site uses cookies to improve your experience. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country, we will assume you are from the United States. Select your Cookie Settings or view our Privacy Policy and Terms of Use.
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Used for the proper function of the website
Used for monitoring website traffic and interactions
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Strictly Necessary: Used for the proper function of the website
Performance/Analytics: Used for monitoring website traffic and interactions
Train them fully, give them authority, make them accountable, and tie their pay to customer satisfaction. Train and coach continuously. In the past, competitive advantage was all about economies of scale, advertising power, and service versus price. Know your customers intimately.
Even if you were an “A-Player” in your previous organization (top 10-percent performer, high integrity, exceeds on commitments), you had peers and executives around you to provide coaching and keep you centered. As an A-Player or an entrepreneur, the focus of work must not be on hours spent, but time and cost savings without micro-management.
You need other people with skills that complement yours, are not “yes” people, and have relevant experience rather than a low price-tag. Too many business people let the daily challenges cause them to revert to emotional and autocratic demands, failure to communicate, and inability to coach and mentor team members.
With pervasive access to social media, customers no longer differentiate poor product repair and replacement from a poor shopping experience or customer usage satisfaction. This means real customer value emphasis in all interactions and marketing, versus low price and price concessions. Inflexible processes.
I found some good guidance on this subject in a new book, “ The Leader You Want To Be ,” by Amy Jen Su, a managing partner in an executive coaching and leadership development firm. I get much more satisfaction, and can provide more realistic help, in steering you through specific pricing, organizational, or competitive challenges you face.
Train them fully, give them authority, make them accountable, and tie their pay to customer satisfaction. Train and coach continuously. In the past, competitive advantage was all about economies of scale, advertising power, and service versus price. Know your customers intimately.
Mission statements tend to be narrow, business oriented statements such as “Be the leader in customer satisfaction.” Training is coaching, rather than criticizing, to improve the outcome next time. Your dream and your company culture needs to be outward focused with a higher good, extending beyond the company’s financial interests.
Train them fully, give them authority, make them accountable, and tie their pay to customer satisfaction. Train and coach continuously. In the past, competitive advantage was all about economies of scale, advertising power, and service versus price. Know your customers intimately.
Mission statements tend to be narrow, business oriented statements such as “Be the leader in customer satisfaction.” Training is coaching, rather than criticizing, to improve the outcome next time. Your dream and your company culture needs to be outward focused with a higher good, extending beyond the company’s financial interests.
Even if you were an “A-Player” in your previous organization (top 10-percent performer, high integrity, exceeds on commitments), you had peers and executives around you to provide coaching and keep you centered. As an A-Player or an entrepreneur, the focus of work must not be on hours spent, but time and cost savings without micro-management.
But Spurs coach, Gregg Popovich used his many years of experience to deliberate a plan that was well executed and surprised even the experts in the game, leading the underdog team to a Game 7 against the defending champions. Heat coach, Eric Spoelstra adapted to what the Spurs were doing because their initial game plan was not working.
Many business executives and entrepreneurs I know are convinced that business success is all about having the right solution for the right price. His 30 years of business and coaching experience bring credibility to his perspective. Takers can never get satisfaction, and they antagonize those around them.
Even if you were an “A-Player” in your previous organization (top 10-percent performer, high integrity, exceeds on commitments), you had peers and executives around you to provide coaching and keep you centered. As an A-Player or an entrepreneur, the focus of work must not be on hours spent, but time and cost savings without micro-management.
John Wooden, US basketball coach. The bargain that yields mutual satisfaction is the only one that is apt to be repeated.”. A down market results in a much higher propensity for companies to negotiate below their list prices and to even barter for in-kind services. Measure Thrice, Cut Once. Bargains Galore. Author unknown.
We organize all of the trending information in your field so you don't have to. Join 5,000+ users and stay up to date on the latest articles your peers are reading.
You know about us, now we want to get to know you!
Let's personalize your content
Let's get even more personalized
We recognize your account from another site in our network, please click 'Send Email' below to continue with verifying your account and setting a password.
Let's personalize your content