Startup Professionals Musings

JANUARY 18, 2023

Customer service has traditionally been focused on the resolution of complaints , primarily after a transaction. With pervasive access to social media, customers no longer differentiate poor product repair and replacement from a poor shopping experience or customer usage satisfaction. Inflexible processes.

Competition 109

Competition Services Customer Custom 109

Startup Professionals Musings

JULY 18, 2015

It also highlights all aspects of required customer service, satisfaction, loyalty and referrals to peers. It’s time to adopt your customer’s favorite mode of communication, whether that be texting, phone calls or social media, and not limit responses to office hours. Be responsive to every customer communication.

Services 100

Services Startup Software Review Social Media 100

Startup Professionals Musings

DECEMBER 22, 2021

In this age of instant and global communication via social media and the Internet, I see more and more evidence that delighted customers should be your top priority. Too many businesses I know still see customer service as a burden, rather than an opportunity to gain loyalty and advocacy.

Customer 114

Customer Custom Satisfaction Metrics 114

Startup Professionals Musings

APRIL 16, 2022

” by Donna Cutting, who is a globally-recognized guru on employee culture and optimizing customer service. The recent pandemic and remote team members have made the focus on social even more critical. Occupational satisfaction. I will summarize these here, with my insights, for your review and implementation: Physical health.

Technical Review 141

Technical Review Mentor Social Media Customer 141

Startup Professionals Musings

SEPTEMBER 7, 2022

Most of you business professionals that I know have at least thought about or talked about starting their own business, to get more control, make more money, or to get more satisfaction out of their life. You must feel satisfaction. Check out local sources for coaching and assistance. No presence gives you no credibility.

Startup 114

Startup Tips Coach Satisfaction 114

InfoChachkie

OCTOBER 24, 2011

Marketing is free or cheap because of social media. John Wooden, US basketball coach. The bargain that yields mutual satisfaction is the only one that is apt to be repeated.”. A down market results in a much higher propensity for companies to negotiate below their list prices and to even barter for in-kind services.

Company 257

Company Companies Startup Study 257