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8 Tactics To Make Service Your Competitive Advantage

Startup Professionals Musings

Most leaders agree that poor customer service is a business killer today, in terms of lost customers, reduced profits, and low morale. Young entrepreneurs and startups, in particular, often remain naively unfocused, despite their passion, of what it takes to provide the high-quality service expected. Train and coach continuously.

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6 Keys To Competitive Advantage By Memorable Service

Startup Professionals Musings

Customer service has traditionally been focused on the resolution of complaints , primarily after a transaction. With pervasive access to social media, customers no longer differentiate poor product repair and replacement from a poor shopping experience or customer usage satisfaction. Even the best marketing doesn’t do it.

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LA CEOs: Building High Performing Cultures

SoCal Tech Calendar

In this highly interactive session, Carrie Kish Partner and CEO for CultureSync,www.culturesync.net, a management consulting firm specializing in cultural change, executive coaching, and strategy, shows qualified CEO and CFOs how to upgrade their organization. This event is restricted to qualified CEOs and CFOs ONLY, no service providers.

Coach 100
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8 Initiatives To Heighten Your Customer’s Experience

Startup Professionals Musings

Most leaders agree that poor customer service is a business killer today, in terms of lost customers, reduced profits, and low morale. Young entrepreneurs and startups, in particular, often remain naively unfocused, despite their passion, of what it takes to provide the high-quality service expected. Train and coach continuously.

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8 Keys To Providing Consulting Services To Startups

Startup Professionals Musings

It also highlights all aspects of required customer service, satisfaction, loyalty and referrals to peers. If your customer needs service and support procedures, then your deliverables should include customized creation, implementation and training, rather than simply recommendations on what to include.

Services 100
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5 Rewards Of Independence That Excite Entrepreneurs

Startup Professionals Musings

Personal satisfaction also ranked close behind, with 70 percent of respondents claiming it was a key advantage to running their own business. This indicates that lifestyle and satisfaction factors are often more important than financial ones. Job creation and innovation are the results, not the drivers. High level of excitement.

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7 Keys To Sustainably Enriching Your Customers’ Lives

Startup Professionals Musings

Too many businesses I know still see customer service as a burden, rather than an opportunity to gain loyalty and advocacy. Your goal must be to make every aspect of a customer interaction a joy to both you and them, starting from the shopping experience, to the sales close, to delivery and service.

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