Don’t Wait To Catch Up Until Your Customers Hate You
Startup Professionals Musings
JULY 31, 2019
For example, I recently picked up my phone to call a well-advertised local company for a TV repair. If you are in that category, you should take a hard look at a new book, “ Nincompoopery: Why Your Customers Hate You--and How to Fix It ” by John R Brandt, who has some real insight on this problem.
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