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5 Tips to Becoming a More Customer Centric Organization

Both Sides of the Table

Turn Your Organization Inside Out. As organizations we have become more open and I believe this is great for businesses and their customers. In the first 4 years of running BuildOnline we were an “Outside In&# organization. The Outside In organization had a one-way flow. Back then it seemed foreign.

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ServiceTitan is LA’s least likely contender to be the next billion-dollar startup

TechCrunch LA

Mahdessian and Kuzoyan met on a ski trip organized by the Armenian student associations at Stanford and the University of Southern California back when both men were in college. Founded by Ara Mahdessian and Vahe Kuzoyan in 2012, ServiceTitan is very much an up-and-coming billion-dollar business that’s a family (minded) affair.

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Top 40 Startup Posts for August 2010

SoCal CTO

One of the big questions, probably the biggest questions that I get from reporters, is 'what trends do you see? Recently I cleaned out and organized our basement. " Solving the Innovator’s Dilemma – Customer Development in a Big Company - Steve Blank , August 23, 2010 One of the ways I learn is to teach.

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Top 57 Online Startups Meets Technology Meets Product Posts for November 2010

SoCal CTO

The Ultimate Combination of Startup Business Development Methods - ArcticStartup , November 16, 2010 I've been a huge fan of Steven Blank's Customer Development methodology for a long time. Your First Iteration of an Idea Will Be Wrong. think his slides are great (and by far much easier on the eye then mine.). What went wrong?