Startup Professionals Musings

FEBRUARY 24, 2020

A solution I often recommend, as least in early growth, is the use of outsourcing for critical tasks. While this approach appears to cost more on the surface, it often actually costs you less, when you consider the hidden costs of rework, poor customer satisfaction, employee management, and training required. with experience.

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Outsource Startup Technical Review Training 123

Startup Professionals Musings

OCTOBER 29, 2021

Even before the recent pandemic, when more people began working remotely , I noticed the dynamics changing in many workplaces, both between employee interaction with peers, and interactions with customers. Customers will be impacted and less likely to have a memorable experience. Measure results in terms of customer satisfaction.

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Satisfaction Outsource Study Platform 108

Startup Professionals Musings

NOVEMBER 5, 2022

For an in-depth study of the pros and cons of a bossless environment, I found a new book, “ Why Managers Matter ,” by management scholars Nicolai Foss and Peter Klein. They are more sensitive to customer needs and see peer collaboration as the most effective decision process. Outsourcing and working from home needs coordination.

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Outsource Training Organization Social Media 133

Startup Professionals Musings

JUNE 17, 2016

For too many small businesses, customer service is still seen as a “burden.” Entrepreneurs don’t realize that this burden is actually costing them over $200 billion in repeat sales, according to a recent study by the W. These days, relationships and online reviews are key drivers for over 80 percent of new customers.

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Customer Custom Startup Satisfaction 56

Startup Professionals Musings

NOVEMBER 5, 2021

You can’t outsource that one. If you see a customer service problem hurting the company, step up proactively with a proposal to fix it. Study the resumes of managers on the next level and do your best to match or even surpass their career credentials. The satisfaction of creating jobs is a lot greater than keeping this one.

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Startup Journal Outsource Tips 125

Startup Professionals Musings

JANUARY 18, 2019

You can’t outsource that one. If you see a customer service problem hurting the company, step up proactively with a proposal to fix it. Study the resumes of managers on the next level and do your best to match or even surpass their career credentials. The satisfaction of creating jobs is a lot greater than keeping this one.

Tips 100

Tips Startup Journal Outsource 100

Startup Professionals Musings

SEPTEMBER 6, 2013

You can’t outsource that one. If you see a customer service problem hurting the company, step up proactively with a proposal to fix it. Study the resumes of managers on the next level and do your best to match or even surpass their career credentials. The satisfaction of creating jobs is a lot greater than keeping this one.

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Startup Entrepreneur Journal Outsource 103