Startup Professionals Musings
FEBRUARY 24, 2020
A solution I often recommend, as least in early growth, is the use of outsourcing for critical tasks. While this approach appears to cost more on the surface, it often actually costs you less, when you consider the hidden costs of rework, poor customer satisfaction, employee management, and training required. with experience.
Startup Professionals Musings
JANUARY 25, 2023
Outsourcing the entirety of building a new system. Outsourcing may look like a quick and easy solution, but you can’t let a partner or supplier drive your business strategy and direction, and it will never absolve you of the responsibility of providing business success. Not having a means to measure holistic impact.
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Startup Professionals Musings
OCTOBER 29, 2021
Even before the recent pandemic, when more people began working remotely , I noticed the dynamics changing in many workplaces, both between employee interaction with peers, and interactions with customers. Customers will be impacted and less likely to have a memorable experience. Measure results in terms of customer satisfaction.
Startup Professionals Musings
NOVEMBER 5, 2022
For an in-depth study of the pros and cons of a bossless environment, I found a new book, “ Why Managers Matter ,” by management scholars Nicolai Foss and Peter Klein. They are more sensitive to customer needs and see peer collaboration as the most effective decision process. Outsourcing and working from home needs coordination.
Startup Professionals Musings
SEPTEMBER 13, 2023
I like his summary of the challenges involved, real case studies, and especially his recommended building blocks to a culture of perpetual innovation in any company: Extract and instill a long-term vision in your team. Your people on the customer front lines have the input you need on institutional changes required.
Startup Professionals Musings
JUNE 17, 2016
For too many small businesses, customer service is still seen as a “burden.” Entrepreneurs don’t realize that this burden is actually costing them over $200 billion in repeat sales, according to a recent study by the W. These days, relationships and online reviews are key drivers for over 80 percent of new customers.
Startup Professionals Musings
OCTOBER 22, 2021
Provide website forums to help customers solve their own problems. Use free e-commerce software and services like PayPal before building an expensive customized solution. Use the Internet to outsource staff. Even more valuable are success case studies and testimonials. Generate revenue around the clock.
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