Both Sides of the Table
OCTOBER 10, 2011
Netflix as a service has always prided itself on movie recommendations that are tailored specifically to you plus user ratings on the quality of films. Some customer segments value the DVD business and these may be more price sensitive. Some customer segments value the convenience of instantly available films. ”). .”).
Startup Professionals Musings
MARCH 18, 2022
Instead of sizing up new opportunities and actively courting every new customer, you start worrying about cutting costs, repeatable processes , and overtaking known competitors. As a consultant, I hate to see you lose that startup focus on innovation, change, and customers. As the pace of change is growing, it can happen very quickly.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Startup Professionals Musings
JULY 26, 2023
Thus they are blindsided and try to react quickly when a new competitor starts stealing customers. For example, we all remember when Blockbuster realized too late that Netflix was stealing customers by offering videos online rather than via DVDs, but even then they were unable to adapt their processes and their thinking.
Startup Professionals Musings
NOVEMBER 29, 2021
Netflix, which is known for its creative culture, tells employees to “Say what you think, even if it is controversial. To connect with customers, for example, you need to understand the world from their perspective, not yours – this is one area where a diverse culture can make a huge difference. Encourage courage. Take smart risks.
InfoChachkie
MARCH 9, 2019
Even when it was published on Netflix, I had no desire to see The Founder movie, as it was clear from the film’s preview that it was yet another, “businessperson gone bad” film. Challenge the status quo and improve and innovate upon it, even if customers currently accept substandard offerings.
Startup Professionals Musings
JUNE 27, 2021
Customers always have alternatives, most notably continuing to do what they do today without you. Plan to make it the best experiment that you can, with metrics to focus on the “why,” as much as “what.” They are reluctant to take advantage of questioning input from outside advisors, investors, and even friendly customers.
Startup Professionals Musings
JULY 25, 2018
In top current companies, such as Google, Apple, and Netflix, cultural strategies that include greater employee freedom and fostering creativity are the norm. In fact, most see a more direct relationship between customers and their business success, so employee focus by default will end up in third place. Place shapes culture.
Expert insights. Personalized for you.
287 
Let's personalize your content