InfoChachkie
MARCH 23, 2015
A company''s Net Promoter Score (NPS) is a beloved metric slavishly tracked and reported by product marketing and customer support executives of both established and nascent enterprises. The higher a company’s NPS, allegedly the higher its customer satisfaction. If you ask a consumer "will you recommend us?" Wrong Question.
Tech Zulu Event
MARCH 22, 2016
Less than a month ago, Snapchat opened custom on-demand geofilters to everyone. Industry news was excited, but for how amazing of a product they are, custom Snapchat geofilters have remained stunningly under the radar. Well, Snapchat has made it so that anyone can create and upload a custom filter to any area they want.
Startup Professionals Musings
OCTOBER 12, 2010
It’s human nature to prioritize the metrics that get measured, so the simple act of keeping track is often enough to have a significant positive impact. Customers: A company’s only sustainable source of cash is sales, so you need to keep track of your business development efforts.
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