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Build Social Media Into the Customer Experience

Startup Professionals Musings

As I visit the websites of many startups, as well as more mature businesses, I still too often see a “contact” page offering nothing but a sterile form for customers to submit, never to be heard from again. Social media connections, if they exist, are buried elsewhere or reserved for monitoring purposes only.

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How to Make a Real Social Media Customer Connection

Startup Professionals Musings

As I visit the websites of many startups, as well as more mature businesses, I still too often see a “contact” page offering nothing but a sterile form for customers to submit, never to be heard from again. Social media connections, if they exist, are buried elsewhere or reserved for monitoring purposes only.

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How To Stretch Your Comfort Zone For Business Success

Startup Professionals Musings

For example, the concept of an online platform for social networking is a simple one, and has been attempted by thousands of entrepreneurs past and present. In fact, I still hear startup idea variations on social networking more often than any other, yet most people can only name a couple that have really worked.

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How Dare They Block My Facebook at Work?

Startup Professionals Musings

Based on a survey just last year by Robert Half Technology , over half of today’s companies block social networks completely, while another 19 percent only permit it "for business purposes." Social networks have become a great vector for Trojans like Zeus and URLZone. To me, the answers are clear.

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7 Good Entrepreneurial Habits That Turn Bad

Startup Professionals Musings

For example, there once was a social network called Friendster , often credited with starting the social networking boom way back in 2002. Now you have real customers who can quickly turn off hundreds of potential customers if you ignore their feedback. Trust your gut, and ignore naysayers.

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Technology Roles in Startups

SoCal CTO

He posted on several social networking sites the following message: If you know of a startup company that could benefit from the knowledge, experience, professional network and reputation of a globally recognized technology and innovation leader.

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Top 57 Online Startups Meets Technology Meets Product Posts for November 2010

SoCal CTO

aka: An Open Letter to the Next Big Social Network) - 500 Hats , November 1, 2010 I've held off writing this post for a long time, because I couldn't quite get my head around all the issues. No Business Plan Survives First Contact With A Customer – The 5.2 How to Take Down Facebook -- Hint: It Ain't Twitter. What truth?