Startup Professionals Musings

MAY 15, 2013

Customer service has always been reactionary, meaning someone has to wake up and answer website email requests. Great startups are getting ahead of the game with “anticipatory customer service,” like providing smart phone access to product and account data to head off complaints. Respect your customer’s view of usability.

Customer 89

Customer Custom Services High Tech 89

Startup Professionals Musings

JUNE 2, 2011

This move is indicative of the possibility that the traditional ways of going about making a living through a college education, an entry-level position at a firm, and steady promotion through the ranks is a dead model. With a bank account full of someone else's money, it's hard not to feel flush with cash and have a false sense of security.

Startup 92

Startup Capital Blogging Ideas 92

InfoChachkie

FEBRUARY 17, 2011

Does the world really need more servers in more datacenters gobbling up more power to send more tweets and Facebook pages around the world? When you began your teaching career, did you plan on eventually being an entrepreneur? I realized I had to move on, my wife and I looked at the bank account, and gave ourselves a time budget.

Cloud Computing 188

Cloud Computing Santa Barbara EC2 Startup 188

Tech Zulu Event

OCTOBER 11, 2013

Pitching stories and getting your name out to various companies and editors requires a lot of work. No matter where I worked, I never found any sort of product that managed the workflow between editors and writers and it is the number one problem in the publishing world. Freelancing is a tough gig for many writers. It’s standardized.

Journal 90

Journal Startup Writing Media 90

Both Sides of the Table

DECEMBER 5, 2010

We had email, instant messaging, group calendars, discussion boards, etc. They had a proprietary browser, their own search engine, their own content, chat rooms, email system, etc. But AOL brought online services, email, chat and discussion boards to the masses and thus educated a generation that paved the way for others.

Social Network 318

Social Network Networking Web 2.0 Startup 318

SoCal Delicious

JANUARY 20, 2010

At the same time it’s been getting easier and easier to use the identity of choice at your favorite social media site to establish an identity and log in using OpenID or Facebook Connect. Tired of the day-long round-robin between your e-mail, SMS, Twitter, Facebook, and any other services you use to keep up with what’s going on?

Web 29

Web Technical Review Web 2.0 Social Media 29