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7 Rules for Savvy Customer Service Required Today

Startup Professionals Musings

MAY 15, 2013

Great startups are getting ahead of the game with “anticipatory customer service,” like providing smart phone access to product and account data to head off complaints. Self-service technologies, social media, and smart phones have created a new set of expectations for high-tech consumers today. You should be watching.

Custom 89
Custom Customer Services High Tech 89
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Can Innovation Save Us?

Xconomy

JULY 13, 2016

The violence, and nonstop Internet media coverage, is ripping away whatever bandages still covered the wounds from centuries of racism and other isms. More smartphones, more social media, and more viral video will help to expose police brutality when it happens. Politicians can’t seem to quell the discontent.

Social Media 40
Social Media High Tech Media Organization 40
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