Berkonomics

OCTOBER 19, 2023

But the problem was solved, and response times returned to “immediate” for at least this class of customer call. Email readers, continue here…] It took two long years for the company to fully recover its lost reputation after the actual problem was fixed to the satisfaction of all. What if the problems had been more complex?

Training 156

Training Resource Customer Custom 156

Berkonomics

MARCH 4, 2021

A marketing professional or the marketing department certainly can work to obtain good press, appealing to curious journalists and early adapters. For argument’s sake, let’s credit the iPhone with igniting an entire product class. In another instance, we introduced the first kiosks for hotel lobby check-in.

Artificial Inteligence 240

Artificial Inteligence Marketing Press Resource 240

Berkonomics

AUGUST 24, 2017

But the problem was solved, and response times returned to “immediate” for at least this class of customer call. Email readers, continue here…] But “There’s the rub” (the snag) wrote Shakespeare in Hamlet. It took several months to hire and train enough new support reps to keep up with the rapid growth of our company.

Training 243

Training Resource Press Satisfaction 243

Both Sides of the Table

JANUARY 14, 2014

If you follow the tech media you would be subject to a lot of narrative biases that are completely off base – and this includes the value of email and phone calls. I’m sure you’ve heard the meme that “email is dead” – if fact if you Google it you’ll find a long list of articles that will mislead you.

Email 339

Email SaaS Venture Capital Google 339

Berkonomics

APRIL 13, 2010

Email readers continue here.] It took several months to hire and train enough new support reps to keep up with the rapid growth of our company. But the problem was solved, and response times returned to “immediate” for at least this class of customer call.

Training 159

Training Resource Press Satisfaction 159