Frank Addante

MAY 21, 2013

What would your company do if you declared a day without email or instant messenger? Businesses ran before email. We haven’t turned email off for a day here at Rubicon (yet); but we have taken a different step. Sure, not as efficiently, but I often wonder if that forced better prioritization.

Email 96

Email Technical Support Activity Ideas 96

InfoChachkie

MARCH 3, 2011

BuddyHelp was launched in this proto-Internet environment and was immediately used by businesses to provide hands-on technical support. At companies such as SaskTel, Gateway and Cablevision, customer support agents used BuddyHelp to access their customers’ computers and handle their technical support issues.

Customer 162

Customer Custom Technical Support Startup 162

socalTECH

APRIL 23, 2013

Back in 1997, I had emailed my friends telling them that online video would be the future, and I was going to go there. They sent me back skeptical emails saying that it would never work. How did online figure into your plans when you started The Young Turks? Cenk Uygur: I was a huge believer in online, even before day one. Just do it.

Media 196

Media News Startup Technical Review 196

InfoChachkie

MARCH 9, 2015

Anyone, including well-healed, large companies, could offer state-of-the-art technical support for free. Not surprisingly, we received a litany of hate email from freeloaders admonishing us for taking away their free service. Thus, the initial launch of BuddyHelp did not restrict commercial usage.

Technical Support 100

Technical Support Customer Custom Journal 100

Tech Zulu Event

DECEMBER 9, 2015

3 Take advantage of email. If you already have an email list, you’re ahead of the game. Email can be an invaluable resource in the tech industry, as the bulk of your target audience will already be receptive to this kind of marketing. If you don’t, now is the perfect time to start building one. 4 Use social media.

Social Media 40

Social Media Entrepreneur Resource Tips 40

SoCal Delicious

JANUARY 20, 2010

Email Dion Hinchcliffe Subscribe to Enterprise Web 2.0 via Email alerts or RSS. Novell was rated the top provider of Linux technical support. Dion Hinchcliffe Get Enterprise Web 2.0 You can follow Dion on Twitter. See his full profile and disclosure of his industry affiliations.

Web 29

Web Technical Review Web 2.0 Social Media 29

InfoChachkie

FEBRUARY 10, 2014

In fairness, they also attempted to belatedly reposition the company as a smartphone competitor, abandoning their email-centric devices upon which they had created a multi-billion dollar enterprise. dotbomb crash, we abandoned the technical support marketplace and began licensing our screen-sharing technology.

Technical Support 250

Technical Support Marketing Advertising SaaS 250