Startup Professionals Musings

MAY 2, 2022

Most of the entrepreneurs and business owners I work with recognize that they must occupy and practice a primary leadership position , but many will admit that they are not thriving in this role. They are not having the impact they expected, and they are not feeling the personal satisfaction they need for next level motivation.

Entrepreneur 90

Entrepreneur Satisfaction Coach Mentor 90

Startup Professionals Musings

JUNE 11, 2023

The challenge for every entrepreneur and every business is to understand the pragmatics of identifying and reacting to what their customers love and what they hate. Traditional customer service, focused on fixing bad transactions, is too little, too late. Train customer-facing team to collaborate with customers.

Customer 131

Customer Custom Social Media Training 131

Startup Professionals Musings

NOVEMBER 6, 2022

One of the realities of being an entrepreneur is that you have to keep learning and changing to survive. Risks to the business drift off their radar screen, resulting in poor business decisions, as well as less job satisfaction and declining professional success. I’m convinced that we are entering a new era of the entrepreneur.

Satisfaction 147

Satisfaction Organization Customer Custom 147

Startup Professionals Musings

OCTOBER 3, 2016

As a small business and startup advisor, I find that entrepreneurs often love to talk about their latest idea, but not their execution. For example, Elon Musk is recognized as a visionary entrepreneur, but his fortune and his impact has come from the great companies he has built, including SpaceX, Tesla Motors, and PayPal.

Entrepreneur 106

Entrepreneur Satisfaction Metrics Ideas 106

Startup Professionals Musings

SEPTEMBER 2, 2018

If your forte is a service, like consulting or web site design, it’s harder to find guidance on what will get you funded, and how you can scale your business. With services, scaling the business often implies cloning yourself, since you are the intellectual property and the competitive advantage. Capture your “secret sauce.”

Services 72

Services Startup Training Writing 72

Startup Professionals Musings

MARCH 10, 2023

I recognize that entrepreneurs tend to substitute vision and passion for formal processes, but using no discipline or process in building something new is a sure way to spend money, rather than see any return and build a self-sustaining business. Show that you have a process to hire, fire, and train others as required.

Outsource Development 115

Outsource Development Startup Competition Ideas 115

Startup Professionals Musings

JUNE 27, 2014

If your forte is a service, like consulting or web site design, it’s harder to find guidance on what will get you funded, and how you can scale your business. With services, scaling the business often implies cloning yourself, since you are the intellectual property and the competitive advantage. Capture your “secret sauce.”

Services 105

Services Startup Training Writing 105

Startup Professionals Musings

JULY 9, 2022

A common request I get while mentoring entrepreneurs is for a copy of the startup checklist they need to follow, in order to build a successful new business. The challenge is that every new business needs to be innovative and different, in order to rise above the crowd, bring real change to the world, and give you the satisfaction you seek.

Technology 133

Technology Cloud Computing Social Media Networking 133

Startup Professionals Musings

SEPTEMBER 16, 2020

The challenge for every entrepreneur and every business is to understand the pragmatics of identifying and reacting to what their customers love and what they hate. Traditional customer service, focused on fixing bad transactions, is too little, too late. Train customer-facing team to collaborate with customers.

Customer 158

Customer Custom Social Media Satisfaction 158

Startup Professionals Musings

FEBRUARY 24, 2020

Many entrepreneurs I have mentored make big mistakes in this area, by hiring low-cost friends and family, with minimal skills or training, and expecting them to have the same work ethic , passion, and business knowledge as the founder. You contract expertise rather than train employees. with experience.

Outsource 123

Outsource Startup Technical Review Training 123

Startup Professionals Musings

OCTOBER 12, 2022

Every new entrepreneur has to initiate the right actions to be perceived as a leader in their chosen business domain by their team and by their customers, or the road to success and satisfaction will be lost along the way. No entrepreneur can build a business alone. Constantly strengthening your network of relationships.

Startup 127

Startup Training Entrepreneur Resource 127

Startup Professionals Musings

SEPTEMBER 15, 2023

Whether you are a business professional in a big company, or an entrepreneur with a startup, innovation is a key strategy. Obviously, his result goes well beyond the idea of charging a premium for better beans and service. Provide outside training opportunities and hiring to promote this culture.

Artificial Inteligence 114

Artificial Inteligence Ideas Satisfaction Customer 114

Startup Professionals Musings

AUGUST 17, 2016

If your forte is a service, like consulting or web site design, it’s harder to find guidance on what will get you funded, and how you can scale your business. With services, scaling the business often implies cloning yourself, since you are the intellectual property and the competitive advantage. Capture your “secret sauce.”

Services 61

Services Startup Training Writing 61

Startup Professionals Musings

JUNE 21, 2013

Most leaders agree that poor customer service is a business killer today, in terms of lost customers, reduced profits, and low morale. Young entrepreneurs and startups, in particular, often remain naively unfocused, despite their passion, of what it takes to provide the high-quality service expected.

Customer 92

Customer Custom Startup Services 92

Startup Professionals Musings

SEPTEMBER 19, 2015

One of the realities of being an entrepreneur is that you have to keep learning and changing to survive. Risks to the business drift off their radar screen, resulting in poor business decisions, as well as less job satisfaction and declining professional success. I’m convinced that we are entering a new era of the entrepreneur.

Entrepreneur 106

Entrepreneur Satisfaction Customer Custom 106

Startup Professionals Musings

FEBRUARY 9, 2022

I hear too often from business owners and entrepreneurs that they are bombarded by so many requests and problems, that they have trouble sorting out the daily crises from opportunities with a major payback for the business. As a result, Amazon has ranked as #1 for customer satisfaction for many years in a row and has grown accordingly.

Coach 120

Coach Satisfaction Customer Custom 120

Startup Professionals Musings

APRIL 6, 2022

It seems like every entrepreneur and business owner I meet is highly focused on fast growth to a large business, and becoming the next unicorn. Most of you entrepreneurs have a passion for your solution, and some only see the business as a necessary burden. No one else can do the solution delivery like you can.

Satisfaction 92

Satisfaction Training Customer Custom 92

Startup Professionals Musings

OCTOBER 10, 2015

Most entrepreneurs I know want to do the right thing for their businesses, as well as themselves, but they are not always sure what that means. This starts with hiring the right people, and giving them the training and support they need on a regular basis. You must be the model of the culture you want. Set the bar high on standards.

Entrepreneur 102

Entrepreneur Training Demand Customer 102

Startup Professionals Musings

NOVEMBER 28, 2022

Business success is all about having the best team, yet the average entrepreneur has little prior experience with hiring people and building top-notch teams. Most new entrepreneurs assume their passion will attract and motivate the right team members. Hiring before organizational structure is defined. It won’t happen by default.

Organization 104

Organization Satisfaction Entrepreneur Screening 104

Startup Professionals Musings

JULY 18, 2015

Startups need outside experts who can do the work, as well as provide training on what needs to be done. It also highlights all aspects of required customer service, satisfaction, loyalty and referrals to peers. That’s called leading by example, and it is actually appreciated by businesses of every size.

Services 100

Services Startup Software Review Social Media 100

Startup Professionals Musings

OCTOBER 9, 2020

That means starting your search through contract services sites, rather than conventional career hiring sites. Many entrepreneurs still believe they need a traditional multi-level organization to handle growth and scaling, so they start hiring career managers to populate it. Higher worker engagement and satisfaction.

Competition 168

Competition Startup Demand Training 168

Startup Professionals Musings

SEPTEMBER 1, 2023

For new entrepreneurs and startups, I recommend an initial focus on these six steps from the very beginning to set the right culture and save the tremendous cost of a transformation and risky competitive catch-up later: Start with an overriding top-down focus on customer experience. Set the expectation for continuous improvement.

Customer 106

Customer Custom Startup Competition 106

Startup Professionals Musings

FEBRUARY 10, 2020

One of the realities of being an entrepreneur is that you have to keep learning and changing to survive. Risks to the business drift off their radar screen, resulting in poor business decisions, as well as less job satisfaction and declining professional success. I’m convinced that we are entering a new era of the entrepreneur.

Satisfaction 124

Satisfaction Organization Customer Custom 124

Startup Professionals Musings

SEPTEMBER 20, 2010

But recently I was asked about success factors for services startups, and I quickly realized that there is very little published to help the thousands of startups that fall in this category. The distinction between product companies and services companies is easy to see. Scaling services means cloning yourself.

Product 91

Product Services Satisfaction Patents 91

Startup Professionals Musings

OCTOBER 1, 2010

You hear a lot of talk these days about the importance of customer satisfaction, but customer loyalty is the real win. People are tired of being serviced like a commodity by a faceless computer robot. Employee loyalty starts with good communication and training on their role, as well as how to better interact with customers.

Satisfaction 49

Satisfaction Customer Custom Startup 49

Startup Professionals Musings

JULY 15, 2020

Many of the entrepreneurs like you that I have met in my role as a business advisor are really product creators versus business creators, convinced that a great product will generate a great business. In most businesses, this means selling something, and proving that your product or service has value.

Metrics 140

Metrics Entrepreneur Coach Satisfaction 140

Startup Professionals Musings

MARCH 4, 2020

Business success is all about having the best team, yet the average entrepreneur has little prior experience with hiring people and building top-notch teams. Most new entrepreneurs assume their passion will attract and motivate the right team members. Hiring before organizational structure is defined. It won’t happen by default.

Organization 135

Organization Satisfaction Entrepreneur Screening 135

Startup Professionals Musings

APRIL 18, 2021

Others stage elaborate “training” sessions, to “assure” that everyone tells the same story. Explain that they may be called, and use the opportunity to check their satisfaction with your company and your product. This will cover the technology, the current state of development, and customer satisfaction. Size of the market.

Technical Review 152

Technical Review Startup Satisfaction Summary 152

Startup Professionals Musings

APRIL 16, 2022

Every entrepreneur and business leader I know realizes that it takes a dedicated team to build and run a successful business, and nurturing that team is one of your most important priorities. Occupational satisfaction. I will summarize these here, with my insights, for your review and implementation: Physical health.

Technical Review 141

Technical Review Mentor Social Media Customer 141

Startup Professionals Musings

SEPTEMBER 29, 2019

A common request I get while mentoring entrepreneurs is for a copy of the startup checklist they need to follow, in order to build a successful new business. The challenge is that every new business needs to be innovative and different, in order to rise above the crowd, bring real change to the world, and give you the satisfaction you seek.

Technology 86

Technology Cloud Computing Social Media Networking 86

InfoChachkie

JANUARY 16, 2018

It’s usually a spreadsheet or PowerPoint (deck) of the upcoming changes to a product or service. Greathouse: Your collective experiences have clearly made bootstrapping a viable option for you, more so than might be the case for a typical, younger entrepreneur who needs more direction, doesn’t have cash discipline, etc.

Venture Capital 115

Venture Capital Entrepreneur Santa Barbara SaaS 115

Startup Professionals Musings

NOVEMBER 17, 2018

The challenge for every entrepreneur and every business is to understand the pragmatics of identifying and reacting to what their customers love and what they hate. Traditional customer service, focused on fixing bad transactions, is too little, too late. Train customer-facing team to collaborate with customers.

Customer 100

Customer Custom Social Media Training 100

Startup Professionals Musings

OCTOBER 22, 2016

The challenge for every entrepreneur and every business is to understand the pragmatics of identifying and reacting to what their customers love and what they hate. Traditional customer service, focused on fixing bad transactions, is too little, too late. Train customer-facing team to collaborate with customers.

Customer 97

Customer Custom Social Media Training 97

Startup Professionals Musings

MARCH 4, 2010

I deal often with early-stage startups, and many of these don’t have any customers yet (but wish they did), so it’s not surprising they don’t have a formal customer service program in place. More disturbingly, others do have customers, but the customer service program consists of informal haphazard problem resolution efforts.

Customer 85

Customer Custom Services Training 85

Startup Professionals Musings

JANUARY 2, 2019

Most of you aspiring entrepreneurs have no idea how dramatically your own role has to evolve as you develop a solution, start a business, and expect it to scale into a successful self-managed company. At this stage, I typically find a solo entrepreneur who creates, manages projects, directs, and oversees every step in the process.

Company 99

Company Companies Technical Review Startup 99

Startup Professionals Musings

MARCH 28, 2015

A common request I get while mentoring entrepreneurs is for a copy of the startup checklist they need to follow, in order to build a successful new business. The challenge is that every new business needs to be innovative and different, in order to rise above the crowd, bring real change to the world, and give you the satisfaction you seek.

Startup 107

Startup Cloud Computing Social Media Entrepreneur 107

Startup Professionals Musings

MAY 16, 2016

Most new entrepreneurs have great ideas, and many are highly skilled in building their solutions. Full autonomy to go above and beyond in sales and customer-service roles will increase team engagement as well as customer satisfaction. High engagement is more related to high performance than high satisfaction.

Software Review 57

Software Review Satisfaction Startup Training 57