High Tech Outsource Services 
Startup Professionals Musings
JUNE 6, 2012
Customer service has always been reactionary, meaning someone to wake up and answer website email requests. Great startups are getting ahead of the game with “anticipatory customer service,” like providing smart phone access to product and account data to head off complaints. Self-service needs to have escape hatches.
socalTECH
MAY 11, 2016
CSM Software , and engineering and high tech services outsourcer whose founder and chairman is based in Westlake Village, has been acquired by Japanese company SOLIZE Group , acording to the companies. Financial details of the acquisition were not disclosed.
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Startup Professionals Musings
MAY 15, 2013
Customer service has always been reactionary, meaning someone has to wake up and answer website email requests. Great startups are getting ahead of the game with “anticipatory customer service,” like providing smart phone access to product and account data to head off complaints. This exemplary customer service is just savvy marketing.
Startup Professionals Musings
MAY 29, 2011
I define a product plan as a detailed description of your product or service, with a bit of business thrown in at the end. For software, websites, and high-tech products, this is the “meat” of what you intend to build. Enough detail is required so that someone else can build it without you (outsourcing). Market research.
Startup Professionals Musings
AUGUST 20, 2012
I define a product plan as a detailed description of your product or service, with a bit of business thrown in at the end. For software, websites, and high-tech products, this is the “meat” of what you intend to build. Enough detail is required so that someone else can build it without you (outsourcing). Market research.
Startup Professionals Musings
MAY 8, 2011
These efforts proved to be a major distraction from our main objective, namely sales and service of our high tech products. In practice that meant that we could once again focus on running our sales and service activities. However, in reality the U.S.
Tech Zulu Event
SEPTEMBER 27, 2013
At the same time, it’s a smart manufacturing decision, as American-made quality usually stands head and shoulders above outsourced competition. Google Glass by Google: Major technology companies are jumping aboard the domestic manufacturing bandwagon, and Google’s high-tech glasses are part of this wave.
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