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Social Media, the Customer Service Spectator, or Superstar?

Eric Greenspan

Using social media to increase your company’s touch and reach with each of your customers may be the most important reason to jump in to this game changing strategy. Social media can help bridge a long standing gap between customers and the companies they trust with their hard earned cash.

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Interview with Jeremy Gocke, Fliptu

socalTECH

With the proliferation of social media, how do you--as a brand--manage all of those various websites, content, and media? Los Angeles-based Fliptu (www.fliptu.com), headed by Jeremy Gocke , thinks it has this figured out, by providing a central place to access a brand's content, across social networks.

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7 Rules for Savvy Customer Service Required Today

Startup Professionals Musings

Great startups are getting ahead of the game with “anticipatory customer service,” like providing smart phone access to product and account data to head off complaints. Self-service technologies, social media, and smart phones have created a new set of expectations for high-tech consumers today. You should be watching.

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Startups Today Need Anticipatory Customer Service

Startup Professionals Musings

Great startups are getting ahead of the game with “anticipatory customer service,” like providing smart phone access to product and account data to head off complaints. Self-service technologies, social media, and smart phones have created a new set of expectations for high-tech consumers today. You should be watching.

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Congrats To The Presenting StartupDemo Companies!

Tech Zulu Event

We took into account innovation and entrepreneurship, style and appeal, originality, community, and value. It allows users to code, develop, brainstorm, communicate and then publish projects and files to your web server. No more hassles with backups and syncing your laptop with your desktop. 22, 2010.

Company 106
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The Radical Evolution of Mobile Apps

Tech Zulu Event

A research from Indiana University also points that aside from the information and personalization, apps provide the connection between the user and the brand they know and trust. In short, if you are always on the go, apps are your best friend. Suddenly, maintaining a company website and a social media account is no longer enough.

Mobile 40
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The End of the Web? Don’t Bet on It. Here’s Why

Both Sides of the Table

Colony’s presentation is intriguing (and worth a watch if you have a few minutes) because I love to see when informed people make arguments that are different than you ordinarily hear (and different from my own views). Social media will be pervasive in the enterprise and is primarily driving by customer interactions.

Web 355