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6 Keys To Competitive Advantage By Memorable Service

Startup Professionals Musings

Customer service has traditionally been focused on the resolution of complaints , primarily after a transaction. With pervasive access to social media, customers no longer differentiate poor product repair and replacement from a poor shopping experience or customer usage satisfaction. Even the best marketing doesn’t do it.

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6 Benefits of Outsourcing and Freelancing In Startups

Startup Professionals Musings

Many entrepreneurs I have mentored make big mistakes in this area, by hiring low-cost friends and family, with minimal skills or training, and expecting them to have the same work ethic , passion, and business knowledge as the founder. You contract expertise rather than train employees. with experience.

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9 Strategies For Implementing An Innovative Business

Startup Professionals Musings

Many people believe that new ideas are the critical element of innovation, but in my experience as a mentor and investor, long-term business success is more about implementation than ideas. Obviously, his result goes well beyond the idea of charging a premium for better beans and service.

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5 Current Technologies Still Have Room For Innovation

Startup Professionals Musings

A common request I get while mentoring entrepreneurs is for a copy of the startup checklist they need to follow, in order to build a successful new business. The challenge is that every new business needs to be innovative and different, in order to rise above the crowd, bring real change to the world, and give you the satisfaction you seek.

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8 Aspects Of Team Well-Being Drive Business Results

Startup Professionals Musings

Yet I find, as a mentor and outside consultant, that many of you focus only on working conditions and compensation as the key factors determining team engagement , health, and productivity. Occupational satisfaction. I will summarize these here, with my insights, for your review and implementation: Physical health.

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7 Leadership Opportunities Founders Must Never Ignore

Startup Professionals Musings

Customer feedback in the form of online reviews and poor customer service is often rationalized as unreasonable expectations or one or two crazy individuals. As a result, Amazon has ranked as #1 for customer satisfaction for many years in a row and has grown accordingly. You can’t find the time for coaching and mentoring.

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5 Reasons Why You May Not Want To Grow Your Business

Startup Professionals Musings

As you look forward from where you are today, I recommend that each of you consider the following points that the authors and I all agree are key to your satisfaction, as well as your success in business: You love solution creation more than managing business. No one else can do the solution delivery like you can.