Using Social Media To Deal With Customer Trolls
InfoChachkie
APRIL 29, 2013
In searching for world-class examples of public responses to irate customers'' complaints, I found one that emanated from an unlikely place, Savusavu, Fiji. He then defends the quality of the service provided by stating the results of a contemporaneous survey, taken on board, at the end of the voyage, as described more fully below.
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