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How Modern Companies Have Redefined Customer Support

Startup Professionals Musings

Too many business owners still think of ā€œ customer support ā€ as an after-sale process to rectify customer problems with completed transactions. With the advent of instant communication and social media, customer service starts at the first hint of interest by you, and never ends for repeat customers.

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5 Strategies To Thrive In Customer-Driven Disruption

Startup Professionals Musings

Iā€™m more convinced that technology merely enables disruption, and changing customer interests and needs really causes it. Other companies keep the focus on their customers, and seem to thrive on disruption, much less survive. They make it their top business priority to understand, anticipate, and gratify customersā€™ needs.

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Audiā€™s next all-electric vehicle, the e-tron Sportback, is a ā€œcoupĆ©ā€ SUV

TechCrunch LA

The e-tron Sportback reveal ahead of the LA Auto Show follows the launch earlier this year of Audi’s first all-electric vehicle, the 2019 e-tron. Audi has delivered 18,500 of its all-electric e-tron SUVs globally since March 2019 when the vehicle first came to market. The base price of the Sportback is 71,350 ($79,000).

Design 162
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Energica CEO plots her Italian EV companyā€™s reboot from lockdown

TechCrunch LA

Before the health crisis shutdown most of Italy, Energica had already seen larger demand for its high-performance e-motos, with a price range of $17,000 to $23,000. general manager ( Stefano Benatti ) ā€” filled more orders in the first two months of 2020 than all its sales for 2019, according to Cevolini.

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6 Building Blocks Make Amazon A Global Market Leader

Startup Professionals Musings

My simple answer is that they keep their focus on customers, rather than technology. Jeff Bezos has kept his focus on customers. In my view, every startup in todayā€™s world would do well to adopt a management system with the same key objectives: Start with a customer-obsessed business model.

Marketing 123
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Startups Weekly: VCs are drunk on beverage startups

TechCrunch LA

Haus, like any good consumer startup in 2019, is shipped directly to your door. — Kate Clark (@KateClarkTweets) May 21, 2019. Founder Alix Peabody designed a line of female-focused canned rosĆ©. The company raised more than $550 million after pricing at $17 per share a little over a week ago. Canva gets $70M at a $2.5B

Startup 223
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Using full-body MRIs, Ezra can now detect 11 cancers in men and 13 in women

TechCrunch LA

Rather than having to do painful biopsies which often come with significant side effects, Gal’s software can now be used to slash the cost for a full-body MRI scan designed to screen for 11 different types of cancer in men and another 13 types of cancer in women (who have more organs that are likely to develop cancer).