2021 Customer Information Satisfaction 
Startup Professionals Musings
APRIL 28, 2021
If we build it, they will come” doesn’t work in today’s worldwide information overload. Look for validation from your mainstream customers. It’s an amazing ride, and there is no satisfaction like creating something out of nothing. Marty Zwilling First published on Inc.com on 04/15/2021.
Startup Professionals Musings
JUNE 14, 2021
Unfortunately the comments you don’t hear from customers, business partners, and peer leaders are the ones that do you the most damage. Evidence continues to mount that companies with trusted leaders, such as Zappos , tend to outperform others in financial results, as well as team satisfaction, by as much as three to one.
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Southern California Edison Blog
MAY 15, 2020
million in 2021 1. In 2021, the average person will spend an estimated 100 minutes watching online videos each day, a 19 percent increase from 84 minutes per day in 2019 2. CDNs allow enterprises to serve their customers or media consumers wherever they are, removing barriers of physical distance. in 2018 was 228.8
Startup Professionals Musings
NOVEMBER 10, 2021
Delegating control means having the right information, the right tools, and the right training to make the right decisions. Unfortunately, I often see goal misalignments with teams, such as marketing measured on sales volume, or sales measured on customer retention. Marty Zwilling First published on Inc.com on 10/27/2021.
Startup Professionals Musings
JULY 7, 2021
Every customer or outside concern should be taken seriously as an opportunity to improve. However, you can always inform, inspire, and build trust through good actions. These can be as simple as regularly counting positive versus negative results from a Google search, to satisfaction survey improvements over time.
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