Startup Professionals Musings

JANUARY 18, 2023

Customer service has traditionally been focused on the resolution of complaints , primarily after a transaction. In this context, even “satisfied” is only a “meets-minimum,” and does not put you ahead of your competition. Treat every customer exceptionally before they complain. Even the best marketing doesn’t do it.

Competition 109

Competition Services Customer Custom 109

Startup Professionals Musings

MAY 10, 2023

Every business organization, large or small, has a variety of individual and team member types that factor into your ability to innovate and change the business to meet evolving customer needs and competition. Coach: force for stability and mentoring. Marty Zwilling First published on Inc.com on 04/26/2023

Coach 96

Coach Ideas Mentor Organization 96

Startup Professionals Musings

JUNE 9, 2023

If you are an introvert like me, this may be difficult, but remember that your business needs collaboration with partners and vendors, as well as good customers. Effective networking can also lead you to great coaches and mentors, as well as business and customer connections. Quickly seek common interests from new relationships.

Networking 104

Networking Mentor Conference Summary 104

Startup Professionals Musings

FEBRUARY 1, 2023

In my experience advising businesses, large and small, I have often been surprised by the level of complacency and general malaise I find in the ranks, with a resultant direct loss of productivity and competitiveness. You can counter positively by encouraging everyone to go home on time, managing meetings carefully, and coaching positively.

Satisfaction 108

Satisfaction Metrics Competition Examples 108

Both Sides of the Table

DECEMBER 11, 2022

In those years I learned to properly build product, price products, sell products and serve customers. I had realized that I didn’t have it within me to be as good of a player as many of them did but I had the skills to help as mentor, coach, friend, sparing partner and patient capital provider. Valuations were a measure of success.

Venture Capital 466

Venture Capital Startup Marketing Pricing 466

Startup Professionals Musings

APRIL 9, 2023

I’m sure you can imagine how much that impacts any business or startup’s ability to react to changing customer needs and growth opportunities, no matter how insightful their leaders. If you and your team are confident in each other, and proud of your business solution, you will not be afraid to innovate as customer requirements change.

Coach 117

Coach Mentor Study Activity 117