Startup Professionals Musings
APRIL 9, 2023
I’m sure you can imagine how much that impacts any business or startup’s ability to react to changing customer needs and growth opportunities, no matter how insightful their leaders. If you and your team are confident in each other, and proud of your business solution, you will not be afraid to innovate as customer requirements change.
Startup Professionals Musings
JANUARY 18, 2023
Customer service has traditionally been focused on the resolution of complaints , primarily after a transaction. My recommendations always include adopting a customer mindset, as well as the following steps: Accept today’s definition of relevant customer support. Treat every customer exceptionally before they complain.
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Startup Professionals Musings
MARCH 22, 2023
Rather than a focus on salary and perks, your focus is on customers, revenue, and operations. As an employee, you only get to execute what others tell you, even if you enjoy the challenge of new requirements and customer feedback. More new, repeat, and loyal customers means career success.
Startup Professionals Musings
AUGUST 30, 2023
In this context, I was impressed with the insights provided in a new book, “ Stay Sane In An Insane World ,” by peak performance coach Greg Harden. Listen to your team, mentors, and customers to recognize real successes and failures, and surround yourself with people who can fill in the gaps. We all have strengths and weaknesses.
Startup Professionals Musings
MAY 10, 2023
Every business organization, large or small, has a variety of individual and team member types that factor into your ability to innovate and change the business to meet evolving customer needs and competition. Coach: force for stability and mentoring. Marty Zwilling First published on Inc.com on 04/26/2023
Startup Professionals Musings
MAY 31, 2023
These haven’t changed much over the years, but still seem to be often overlooked by business professionals and leaders in their haste to keep up with peers, competitors, and customers in today’s volatile environment. Timely follow-up on customer and team member requests. Marty Zwilling First published on Inc.com on 05/16/2023
Startup Professionals Musings
OCTOBER 13, 2023
You must give them a strong sense of self-efficacy by championing autonomy, encouraging them to think big, and coaching them on areas to improve. This promotes more psychological safety, better relationships, and allows all to work effectively in uncomfortable situations with customers and peers. Demonstrate the courage to take risks.
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