Both Sides of the Table

DECEMBER 11, 2022

Something happened in the past 7 years in the startup and venture capital world that I hadn’t experienced since the late 90’s — we all began praying to the God of Valuation. How might our next phase of the journey seem brighter, even with more uncertain days for startups and capital markets? What happened? There was no money train.

Venture Capital 466

Venture Capital Startup Marketing Pricing 466

Startup Professionals Musings

MARCH 22, 2023

Many business leaders today, including Howard Schultz , didn’t start the businesses they are now known for, but worked their way up the corporate ranks with ownership thinking. Rather than a focus on salary and perks, your focus is on customers, revenue, and operations. More new, repeat, and loyal customers means career success.

Startup 111

Startup Satisfaction Metrics Customer 111

Startup Professionals Musings

MAY 31, 2023

These haven’t changed much over the years, but still seem to be often overlooked by business professionals and leaders in their haste to keep up with peers, competitors, and customers in today’s volatile environment. The reality is that starting a business, as well is working an existing business, has always required perseverance.

Startup 121

Startup Satisfaction Technical Review Ideas 121

Startup Professionals Musings

AUGUST 30, 2023

In this context, I was impressed with the insights provided in a new book, “ Stay Sane In An Insane World ,” by peak performance coach Greg Harden. Listen to your team, mentors, and customers to recognize real successes and failures, and surround yourself with people who can fill in the gaps. We all have strengths and weaknesses.

Mentor 104

Mentor Startup Coach Satisfaction 104

Startup Professionals Musings

JANUARY 18, 2023

Customer service has traditionally been focused on the resolution of complaints , primarily after a transaction. My recommendations always include adopting a customer mindset, as well as the following steps: Accept today’s definition of relevant customer support. Treat every customer exceptionally before they complain.

Competition 109

Competition Services Customer Custom 109

Startup Professionals Musings

OCTOBER 13, 2023

I’ve found that you can best start by asking for another perspective, whether of yourself or a team member. You must give them a strong sense of self-efficacy by championing autonomy, encouraging them to think big, and coaching them on areas to improve. Diversity and inclusion will get you started.

Case Study 112

Case Study Study Startup Examples 112

Startup Professionals Musings

MAY 3, 2023

Start with ‘How are you?’ It’s all about contributing and being connected to team and company values for improving the lives of customers, or possibly a higher-level purpose, such as saving the environment. Trust is hard because it requires giving up control and being honest with ourselves, and with every team member.

Startup 113

Startup Summary Coach Metrics 113