Startup Professionals Musings

JUNE 25, 2023

A common initiative I hear from business owners today is their effort to improve the customer experience. To achieve real growth, business leaders need to improve both employee as well as customer experiences. Flexible – listen to allow flex hours and customization. Marty Zwilling First published on Inc.com on 06/11/2023

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Customer Custom Training Tool 113

Startup Professionals Musings

JANUARY 18, 2023

Customer service has traditionally been focused on the resolution of complaints , primarily after a transaction. My recommendations always include adopting a customer mindset, as well as the following steps: Accept today’s definition of relevant customer support. Treat every customer exceptionally before they complain.

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Competition Services Customer Custom 109

Startup Professionals Musings

MAY 22, 2023

Both authors are recipients of numerous academic and management awards for leadership thinking, and I will summarize here their key strategy insights, combined with my own experiences: Lead with a focus on finding customer value. Aim high to build a better world for customers. Marty Zwilling First published on Inc.com on 05/08/2023

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Capital Netflix Resource Customer 142

Startup Professionals Musings

FEBRUARY 8, 2023

Most business professionals I know have been conditioned to think of inflation as highly negative, driving up their costs, and reducing customer buying. I see it as an opportunity to find new ways to attract customers , make long-needed changes to improve productivity, and lower your own costs of doing business.

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Outsource Customer Custom Sample 95

Startup Professionals Musings

SEPTEMBER 15, 2023

You will see that I believe innovation is only one of many factors that ultimately determine your position with customers and your own legacy: Ideas are everywhere – success is all about execution. Search for customer pain rather than high margins. New customers don’t see incremental improvements.

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Artificial Inteligence Ideas Satisfaction Customer 114

Startup Professionals Musings

SEPTEMBER 13, 2023

Your people on the customer front lines have the input you need on institutional changes required. Synthesize empathy with customers with new trends. Build a deep understanding of customer needs and ecosystem megatrends through interviews, focus groups, data analytics, and your own transformation team research.

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Startup Professionals Musings

JUNE 3, 2023

A few are still trying to make a profitable business out of nurturing startups, but it’s a challenge to make money when your customer startups don’t have many resources to give. Most of these are non-profits, set up by a university to commercialize new technologies, or a municipality to foster business development for the local economy.

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Organization Incubator Startup Resource 92

Startup Professionals Musings

AUGUST 27, 2023

Everyone in the company must adopt the principles of customer-first focus, agility in responding to change, and constant innovation to improve your processes as well as the solution. Seek customer feedback on ways to improve value and satisfaction. Make customer experience your key priority.

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Customer Custom Marketing Startup 91

Startup Professionals Musings

MARCH 22, 2023

Rather than a focus on salary and perks, your focus is on customers, revenue, and operations. As an employee, you only get to execute what others tell you, even if you enjoy the challenge of new requirements and customer feedback. More new, repeat, and loyal customers means career success.

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Startup Professionals Musings

JUNE 21, 2023

Test specifics and potential on friends, advisors, and potential customers. To succeed in business, every passion and purpose has to be translated into real products, services, customers, and impact on the community. Measure customer value perception at every stage. Marty Zwilling First published on Inc.com on 06/06/2023

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Satisfaction Customer Custom Social Media 114

Startup Professionals Musings

OCTOBER 20, 2023

Potential customers these days rely more and more on name recognition for credibility and new brand adoption. These days, customers are drawn to support worthy causes, such as saving the environment or feeding the hungry. Focus on a customer pain that your solution satisfies better than any competitor.

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Marketing Resource Training Startup 116

Startup Professionals Musings

AUGUST 30, 2023

Listen to your team, mentors, and customers to recognize real successes and failures, and surround yourself with people who can fill in the gaps. Allocate your time and resources to customer expectations and competitor challenges. Marty Zwilling First published on Inc.com on 08/16/2023 We all have strengths and weaknesses.

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Startup Professionals Musings

AUGUST 2, 2023

Nurture your relationship with critical and loyal customers. You need to be working closely with your key customers, engaging them, and finding out what is going on in their world. Most importantly of all, become very clear on what your customers need from you. Marty Zwilling First published on Inc.com on 07/19/2023

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Startup Professionals Musings

APRIL 12, 2023

Leading change is even harder, trying to balance the demands of the customers against the needs and expectations of employees. In parallel with fulfilling your own needs, always use your power to fulfill the needs of customers and team members. You can change products and services, but service and quality to customers must endure.

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Satisfaction IBM IBM Summary 130

Startup Professionals Musings

MAY 31, 2023

These haven’t changed much over the years, but still seem to be often overlooked by business professionals and leaders in their haste to keep up with peers, competitors, and customers in today’s volatile environment. Timely follow-up on customer and team member requests. Marty Zwilling First published on Inc.com on 05/16/2023

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Startup Professionals Musings

SEPTEMBER 6, 2023

Make every effort to have your mind be totally present for each challenge from a team member or customer. Practice scheduling of your most onerous tasks, such as counseling team members or meeting unhappy customers, when you are most calm and collected at the beginning of a day, or when you are least likely to be distracted.

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Steve Reich

NOVEMBER 9, 2022

Josh made a number of unique and sometimes controversial points: Community bankers know banking and customers. FinTechs know technology and fundraising, not customers. Treat working with a FinTech as free customer acquisition–their venture capital money can bring you new customers and detailed data about their activity.

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Conference Customer Custom Venture Capital 59

Startup Professionals Musings

APRIL 19, 2023

Ask questions of your customers, team members, and experts now to determine what the landscape will look like in the next five or ten years. Use social media, video, and other channels to build new relationships with customers and other constituents. Marty Zwilling First published on Inc.com on 04/05/2023

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Tips FAQ Startup Social Media 116

Startup Professionals Musings

AUGUST 25, 2023

These are necessary to attract customers, investors, and give you a line of defense with competitors. Test your plan to get feedback from real customers. Use social media or reward target customers to volunteer for a feedback session. Marty Zwilling First published on Inc.com on 08/08/2023

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Social Media Metrics Media Tool 98

Startup Professionals Musings

JANUARY 25, 2023

It is vitally important to leverage your efforts to maximize all key constituents, including customers, team members, partners, and other stakeholders. While any business transformation can be challenging, I urge you to always put value creation for your customers, your business, and ecosystem partners ahead of profits.

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Outsource Development Outsource Startup Metrics 140

Startup Professionals Musings

JUNE 12, 2023

After digging deeper, I find that most of these cases are not intentional , and the guilty may not even be aware of bad habits which are hurting their image and antagonizing management and customers. For example, you may have customers waiting for a call-back on an issue, or a team member waiting for your work before they can move forward.

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Social Media Training Startup Email 109

Both Sides of the Table

DECEMBER 11, 2022

In those years I learned to properly build product, price products, sell products and serve customers. I am enjoying more discussions with startups about the ROI benefits for customers who use our products rather than the coolness of our products. Steve Jobs still walked from his house on Waverly to the Apple Store on University Ave.

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Startup Professionals Musings

FEBRUARY 6, 2023

The winners are the ideas that cause enough customers today to pull out their wallet and lay down their money to pay for solutions. For example, if saving the environment is your passion, look for a business and customers that thrive on the same values. Marty Zwilling First published on Inc.com on 1/23/2023

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Entrepreneur Ideas Satisfaction Customer 124

Startup Professionals Musings

JULY 26, 2023

Thus they are blindsided and try to react quickly when a new competitor starts stealing customers. For example, we all remember when Blockbuster realized too late that Netflix was stealing customers by offering videos online rather than via DVDs, but even then they were unable to adapt their processes and their thinking.

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Metrics Training Netflix Resource 71

Startup Professionals Musings

JUNE 9, 2023

If you are an introvert like me, this may be difficult, but remember that your business needs collaboration with partners and vendors, as well as good customers. Effective networking can also lead you to great coaches and mentors, as well as business and customer connections. Marty Zwilling First published on Inc.com on 05/25/2023

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Networking Mentor Conference Summary 104

Startup Professionals Musings

OCTOBER 13, 2023

This promotes more psychological safety, better relationships, and allows all to work effectively in uncomfortable situations with customers and peers. Marty Zwilling First published on Inc.com on 09/27/2023 Demonstrate the courage to take risks.

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Case Study Study Startup Examples 112

Startup Professionals Musings

MAY 10, 2023

Every business organization, large or small, has a variety of individual and team member types that factor into your ability to innovate and change the business to meet evolving customer needs and competition. Marty Zwilling First published on Inc.com on 04/26/2023 Change agent: likes to drive novel ways of working.

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Coach Ideas Mentor Organization 96

Startup Professionals Musings

AUGUST 23, 2023

In my experience, these people and process issues are much the same for all business metrics, including sales and customer service, as well as planning for the future demand of your product or service offering. Gather feedback regularly from your team and customers to check for market and perception changes.

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Metrics Demand Statistics Sample 81

TechCrunch LA

DECEMBER 31, 2022

And yet, Paris is in the midst of potentially banning its 15,000 shared e-scooters as politicians from several parties call on Hidalgo not to renew the contracts of Lime, Dott and Tier when they expire in February 2023. E-bike subsidies, consolidation and IPOs: Our 2023 micromobility predictions. – Harri Weber.

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Los Angeles San Pedro Santa Monica Study 257

Startup Professionals Musings

MAY 17, 2023

All the business leaders I know have noticed that the problems we all face today are becoming more complex, multifaceted, and our customers are more demanding. This enables you to connect an audience, constituents and customers with the solution, and then use combinations of logic and persuasion to get buy-in.

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Demand Course .Net Startup 84

Startup Professionals Musings

SEPTEMBER 30, 2023

These relationships must be nurtured over time, balanced against your personal life, and grow to include major customers, competitors, and potential acquirers. Marty Zwilling First published on Inc.com on 09/14/2023 Acquire skills to implement good business processes.

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Startup Ideas Metrics Entrepreneur 94

Startup Professionals Musings

MAY 3, 2023

It’s all about contributing and being connected to team and company values for improving the lives of customers, or possibly a higher-level purpose, such as saving the environment. Marty Zwilling First published on Inc.com on 04/18/2023 and leave time for the answer. Don’t confuse performance targets with purpose and meaning.

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Startup Professionals Musings

MARCH 13, 2023

More transparency and openness from company executives on customers, competitors, and business results is key to engagement, loyalty, and trust. Marty Zwilling First published on Inc.com on 2/27/2023 Investing now in your employees makes them more valuable to you, whether that payoff comes now or later.

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Satisfaction Social Media Coach Training 108

Startup Professionals Musings

FEBRUARY 1, 2023

Work intensity could be anything from number of meetings in a day, to number of production line emergencies, to number of angry customers during a shift. Marty Zwilling First published on Inc.com on 1/18/2023 Develop metrics to monitor work intensity.

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Satisfaction Metrics Competition Examples 108

Tech.Co

FEBRUARY 16, 2024

Unlike a lot of grants on this list, the competition is open to all US small businesses, as long as they have fewer than 99 employees, have been operating for at least six months, and have a FedEx business account that's been open before September 1, 2023. Learn more and apply here 5.

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Technical Review Software Review Startup Competition 194

Startup Professionals Musings

JANUARY 20, 2023

Change is the only constant in today’s world of customers and competitors. Marty Zwilling First published on Inc.com on 1/5/2023 Challenged by his contemporaries, Edison responded: “I have just found 10,000 ways that won’t work.” He then succeeded. Keep your primary attention on market needs today.

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Artificial Inteligence Course Startup Tool 101

Startup Professionals Musings

FEBRUARY 24, 2023

I assure you that these are important lessons that will enhance your career, as well as improve your odds of success with customers, partners, and even your family. Marty Zwilling First published on Inc.com on 2/10/2023

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