Article Email Metrics Satisfaction 
InfoChachkie
MARCH 23, 2015
A version of this article previously appeared in the Wall Street Journal. If you haven''t already subscribed yet, subscribe now for free weekly JohnGreathouse.com articles! The concept was first introduced by Fred Reichheld in a 2003 Harvard Business Review article entitled "One Number You Need to Grow.". Wayne Gretzky.
Startup Professionals Musings
MARCH 19, 2022
Generalized email blasts and social media ads may be great for finding interest in your services, but these are not enough to close and maintain new clients. I still find too many service organizations that ignore or discount online reviews and satisfaction surveys. Make sure clients know how you manage your business.
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TechEmpower
OCTOBER 9, 2023
With Generative AI and LLMs, new avenues for improving operational efficiency and user satisfaction are emerging every day. This category encompasses a vast array of content, from emails and text documents to social media posts. Such a format is convenient for traditional search methods, where specific fields can be queried directly.
InfoChachkie
JUNE 2, 2014
A version of this article previously appeared on Forbes. If you haven''t already subscribed yet, subscribe now for free weekly JohnGreathouse.com articles! We keep our eye on a handful of metrics, but we’re focused on customer satisfaction. Brides can signup there and potential employees can find our email there.
Steve Reich
JUNE 11, 2012
This is not an article about the high moral purpose and the nobility of listening to your customers. It is an article about how to make your company worth a fortune by listening to your customers. The Founders at Swing by Swing keep up a running email dialogue with their users and circulate the key conversations to their whole team.
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