6 Steps To Providing Exceptional Customer Experiences
Startup Professionals Musings
SEPTEMBER 1, 2023
Having the best solution is a good start these days, but a solution alone is no longer enough to keep customer attention and loyalty. I remember the classic book, “ Driven to Delight ,” by Joseph A. Michelli, with inspiring stories on how one well-known company, Mercedes-Benz, made the transition and is profiting as a result.
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