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6 Steps To Providing Exceptional Customer Experiences

Startup Professionals Musings

Having the best solution is a good start these days, but a solution alone is no longer enough to keep customer attention and loyalty. The challenge is to transform and hardwire your entire team to think in these terms, rather than the default focus on distinct towers of product quality, closing the sale, or fixing a complaint.

Customer 106
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6 Keys To Enchanting Your Customers With Your Service

Startup Professionals Musings

Having the best solution is a good start these days, but a solution alone is no longer enough to keep customer attention and loyalty. The challenge is to transform and hardwire your entire team to think in these terms, rather than the default focus on distinct towers of product quality, closing the sale, or fixing a complaint.

Customer 168
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8 Ways To Increase Worker Buy-In And Customer Service

Startup Professionals Musings

Walking the talk is the place to start. No more gamed employee satisfaction surveys. Relationships will get referrals, drive more sales, and build loyalty. Your mission, values, brand positioning, and guiding principles are invisible, unless your employees know specifically how to act them out through their day-to-day behavior.

Customer 123
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5 Reasons That Successful Non-Profits Are A Challenge

Startup Professionals Musings

A common misconception I often hear in the startup world is that non-profits are easy and safe, since they don’t have to pay taxes, and they don’t have to make a profit for their shareholders. You can start an LLC for-profit in less than a month, often for less than $100. Investors are not interested in non-profits. Marty Zwilling.

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Should You Consider Replacing Yourself as CEO?

Both Sides of the Table

My internal compass has always steered me strongly toward the belief that founders who can scale with their startup companies are better to back that founders who eventually need to hire a CEO. Very few founder CEOs go into the job ever expecting to give up their seat. So give up the CEO role? It’s your baby.

Startup 303
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Even a Non-Profit Startup Needs a Revenue Model

Startup Professionals Musings

A common misconception I often hear in the startup world is that non-profits are easy and safe, since they don’t have to pay taxes, and they don’t have to make a profit for their shareholders. You can start an LLC for-profit in less than a month, often for less than $100. Investors are not interested in non-profits. Marty Zwilling.

Startup 104
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8 Keys To Delivering Exceptional Customer Experiences

Startup Professionals Musings

Walking the talk is the place to start. No more gamed employee satisfaction surveys. Relationships will get referrals, drive more sales, and build loyalty. Your mission, values, brand positioning, and guiding principles are invisible, unless your employees know specifically how to act them out through their day-to-day behavior.