Startup Professionals Musings

JANUARY 8, 2021

Most leaders agree that poor customer service is a business killer today, in terms of lost customers, reduced profits, and low morale. Yet the average perception of customer experience has not improved. You have to start with hiring only people who are willing and able to make serious customer service happen.

Startup 154

Startup Training Customer Custom 154

Both Sides of the Table

DECEMBER 11, 2022

And then in the late 90’s money crept in, swept in to town by public markets, instant wealth and an absurd sky-rocketing of valuations based on no reasonable metrics. In those years I learned to properly build product, price products, sell products and serve customers.

Venture Capital 466

Venture Capital Startup Marketing Pricing 466

Startup Professionals Musings

JANUARY 25, 2016

If you can’t provide a memorable customer experience, your startup won’t survive very long these days. According to many observers , we can thank or blame technology for these higher expectations, providing information at the speed of light, leading everyone to expect more. Every job on your team drives your customer experience.

Customer 55

Customer Custom Startup Coach 55

Startup Professionals Musings

OCTOBER 14, 2022

In his classic book, “ The Leadership Capital Index ,” Dave Ulrich, a best-selling author, business consultant, and business school professor, provides some real insights and metrics on what makes up the elements of goodwill in the minds of top valuation experts. I have paraphrased his key points here as follows: Leader personal impact.

Technical Review 129

Technical Review Funding Organization Coach 129

Startup Professionals Musings

JULY 4, 2021

The last thing they can afford is to waste any of these, but in my mentoring and coaching activities, I see it happening all too often. Waste in a startup is any activity that burns resources, but creates no value or competitive advantage in the eyes of customers. Then always measure customer results, not work.

Startup 161

Startup Resource Training Entrepreneur 161

Startup Professionals Musings

FEBRUARY 1, 2023

In addition to defining the problem, she makes concrete suggestions on how to change work for the better, taking advantage new technologies, and new thinking brought about by this new era. Develop metrics to monitor work intensity. Let that be part of their job satisfaction. Never encourage or reward performative work.

Satisfaction 108

Satisfaction Metrics Competition Examples 108

Startup Professionals Musings

JUNE 21, 2013

Most leaders agree that poor customer service is a business killer today, in terms of lost customers, reduced profits, and low morale. Yet the average perception of customer experience continues to decline. You have to start with hiring only people who are willing and able to make serious customer service happen.

Customer 92

Customer Custom Startup Services 92

TechCrunch LA

NOVEMBER 5, 2021

Former technology journalist Courtney Boyd Myers co-founded AKUA with Matthew Lebo five years ago after seeking out a career where she could leave a legacy and fulfill her mission of reversing climate change. Ultimately 1,000 customers signed up, and The Kelp Burger is now the “hero product,” Boyd Myers said.

Startup 191

Startup Los Angeles Sample Funding 191

Startup Professionals Musings

AUGUST 12, 2015

It starts with a vision, but benefits quickly from a structured process of idea generation, evaluation, prototyping, customer feedback, and success metrics. Innovative technologies have no value until they are turned into solutions to real customer problems. Training and coaching. Set milestones and meet them.

Entrepreneur 101

Entrepreneur Startup Coach Metrics 101

Startup Professionals Musings

JANUARY 15, 2020

In his classic book, “ The Leadership Capital Index ,” Dave Ulrich, a best-selling author, business consultant, and business school professor, provides some real insights and metrics on what makes up the elements of goodwill in the minds of top valuation experts. I have paraphrased his key points here as follows: Leader personal impact.

Technical Review 124

Technical Review Organization Coach Invest 124

Startup Professionals Musings

AUGUST 18, 2018

It starts with a vision, but benefits quickly from a structured process of idea generation, evaluation, prototyping, customer feedback, and success metrics. Innovative technologies have no value until they are turned into solutions to real customer problems. Training and coaching. Set milestones and meet them.

Entrepreneur 64

Entrepreneur Coach Metrics Competition 64

Startup Professionals Musings

MAY 11, 2019

The pillars of change she details include the following: Embracing and adapting to technology. Technology is not the solution per se , but it provides the key enablement, drivers, and support for the required flexibility, integration, communication, metrics, and affordability that are required in the workplace today.

Company 78

Company Companies Coach Satisfaction 78

Startup Professionals Musings

AUGUST 14, 2016

It starts with a vision, but benefits quickly from a structured process of idea generation, evaluation, prototyping, customer feedback, and success metrics. Innovative technologies have no value until they are turned into solutions to real customer problems. Training and coaching. Set milestones and meet them.

Coach 64

Coach Metrics Competition Ideas 64

Startup Professionals Musings

JUNE 8, 2019

A recent high-profile one, Theranos , the blood-testing company, had no trouble getting customers, but promised more than their technology could deliver, Another, Shyp , an early on-demand delivery platform, blamed their demise on premature scaling. Focus on existing customer retention and repeat business.

Startup 88

Startup Demand Training Customer 88

Startup Professionals Musings

MAY 6, 2017

The pillars of change she details include the following: Embracing and adapting to technology. Technology is not the solution per se , but it provides the key enablement, drivers, and support for the required flexibility, integration, communication, metrics, and affordability that are required in the workplace today.

Satisfaction 67

Satisfaction Coach Startup Organization 67

Startup Professionals Musings

JULY 13, 2015

The last thing they can afford is to waste any of these, but in my mentoring and coaching activities, I see it happening all too often. Waste in a startup is any activity that spends resources, but creates no value or competitive advantage in the eyes of customers. Then always measure customer results, not work.

Resource 105

Resource Startup Entrepreneur Training 105

Startup Professionals Musings

NOVEMBER 4, 2015

In a new book, “ The Leadership Capital Index ,” Dave Ulrich, a best-selling author, business consultant, and business school professor, provides some real insights and metrics on what makes up the elements of goodwill in the minds of top valuation experts. I have paraphrased his key points here as follows: Leader personal impact.

Technical Review 100

Technical Review Organization Coach Invest 100

Startup Professionals Musings

MAY 30, 2014

The last thing they can afford is to waste any of these, but in my mentoring and coaching activities, I see it happening all too often. Waste in a startup is any activity that absorbs resources, but creates no value or competitive advantage in the eyes of customers. Then always measure customer results, not work.

Entrepreneur 115

Entrepreneur Resource Training Product 115

Startup Professionals Musings

NOVEMBER 21, 2015

Here are key maxims that I believe indicate a growth mindset rather than a fixed mindset: A need to learn from customers, rather than educate them. Successful entrepreneurs start with a customer problem, and develop a solution, rather than the other way around. Partnering with customers, rather than acting as a supplier.

Startup 55

Startup Entrepreneur Technical Review Customer 55

Startup Professionals Musings

APRIL 17, 2017

Of course, nobody really knows all of what tomorrow will bring, in terms of globalization, digital technology, or demographic shifts, but most experts agree that certain elements are already obvious, and things must be done today to get your business ready in time. Data technology facilitates more fact-based decisions.

Company 55

Company Companies Artificial Inteligence Technical Review 55

Startup Professionals Musings

JANUARY 2, 2017

The challenge is not the same as inventing a new technology, or finding things that make you feel good, and assuming that everyone will want one. If you want to improve your strength in this area, or need to coach your team along these lines, I recommend the following steps: Approach every problem as a positive business opportunity.

Metrics 58

Metrics Entrepreneur Examples Coach 58

Startup Professionals Musings

JANUARY 8, 2018

The last thing they can afford is to waste any of these, but in my mentoring and coaching activities, I see it happening all too often. Waste in a startup is any activity that spends resources, but creates no value or competitive advantage in the eyes of customers. Then always measure customer results, not work.

Resource 52

Resource Training Entrepreneur Activity 52

Startup Professionals Musings

FEBRUARY 24, 2017

Yet, according to statistics from the Small Business Association (SBA), over half of new businesses offer something else - personal professional services, including consulting, business coaching, and advisory services. Flexible business models, including value-based pricing, bundling, and custom proposals are the places to begin.

Social Media 56

Social Media Pricing Technical Review Demand 56

Startup Professionals Musings

AUGUST 16, 2017

His 30 years of business and coaching experience bring credibility to his perspective. Some things need to be done whether we like them or not; for example, daily cash-flow analysis and business metrics. Smart business executives learn to use new technology software to give them new insights and more free time.

Software Review 57

Software Review Technical Review Startup Press 57

SoCal CTO

MARCH 4, 2010

I’ve worked with 30+ early-stage companies in all sorts of capacities (and spoken to many, many more), so I thought it might be worthwhile trying to classify the various ways that I’ve engaged in different technology roles in startups. It depends on the business, people, technologies, etc. Each situation is just a bit different.

Technical Review 170

Technical Review Technical Advisors CTO Coach Startup 170

Startup Professionals Musings

DECEMBER 9, 2022

I too often see people who are quick to make excuses, blame failures on peers or customers, or see management as the reason for their lack of productivity. In my experience, developers can be so committed to a technology, such as hydrogen engines for cars, such that they may be unwilling to change as the business pivots for market reasons.

Activity 109

Activity Organization Mentor Training 109