Competition Satisfaction Study Training 
Startup Professionals Musings
JUNE 23, 2021
For example, I commonly see metrics to keep track of revenue per employee, overtime, and absenteeism, but I don’t often see measures of overall customer satisfaction with individual employees. Provide training, tools, and required decision authority. Incent and reward employees who delight customers.
Startup Professionals Musings
NOVEMBER 5, 2022
For an in-depth study of the pros and cons of a bossless environment, I found a new book, “ Why Managers Matter ,” by management scholars Nicolai Foss and Peter Klein. Most experts agree that the key to worker productivity, decision making, and satisfaction, is raising their level of engagement from the currently low thirty percent range.
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Startup Professionals Musings
DECEMBER 10, 2022
I was shocked to read an old Gallup study that indicates only 13 percent of employees worldwide are actively engaged at work, and more recent data shows only a small change in the right direction. Good hiring, training, and mentoring are the best motivators. If you can do it, motivation can easily be your biggest competitive advantage.
Startup Professionals Musings
JUNE 25, 2023
This intent is often negated, according to new studies, by remote workers , especially parents and team members with long commutes, who are more satisfied and productive than onsite employees. Make people feel more productive by providing continuous feedback on work accomplished, process improvements, and current training.
Startup Professionals Musings
FEBRUARY 24, 2020
Many entrepreneurs I have mentored make big mistakes in this area, by hiring low-cost friends and family, with minimal skills or training, and expecting them to have the same work ethic , passion, and business knowledge as the founder. You contract expertise rather than train employees. with experience.
Startup Professionals Musings
MARCH 11, 2020
I was shocked to read an old Gallup study that indicates only 13 percent of employees worldwide are actively engaged at work, and more recent data shows only a small change in the right direction. Good hiring, training, and mentoring are the best motivators. If you can do it, motivation can easily be your biggest competitive advantage.
Startup Professionals Musings
OCTOBER 10, 2015
The good news is that none of these need be mutually exclusive, according to recent studies of market trends. This starts with hiring the right people, and giving them the training and support they need on a regular basis. Apply the same high bar to product quality, employee satisfaction, social responsibilities and customer service.
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