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A Conversation With Appetize's Kevin Anderson On Getting Customer Service Right

socalTECH

This year, we're again sponsoring the Recurring Revenue Conference (www.recurringrevenueconference.com), presented by Sutton Capital Partners. One of our big mantras, internally, is to be the fastest responder when you see a customer email us. Lots of startups talk about trying to outsource all their customer support.

Customer 113
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Outbound VC Dialing Programs – Total Disrespect for Entrepreneurs

Both Sides of the Table

I recently got an email from a friend who had been approached by a well known VC. He sent me an email asking whether the approach was real and whether he should take it seriously. Here is the email he received (reprinted without names with his permission). Why do VCs send generic outbound emails like this?

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Small Business Marketing | Get Customers versus Get Leads

Tech Zulu Event

Being in business since I was 18 years old has led to a lot of conferences, meetings, mixers, classes, tradeshows and after parties. It was at the South by Southwest Interactive conference in the media room when I overheard the founders being interviewed. Once you’ve answered these questions go ahead and contact them in a short email.

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Twiistup 007: Final Showoff's Additional Speakers and TZ Discount

Tech Zulu Event

where her clients included global leaders in the outsourcing and telecom sectors and a number of prominent non-profits. NutshellMail takes copies of all your latest updates in your social networking and email accounts and places them in a snapshot email. Rick Heitzmann.

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Top 40 Startup Posts for August 2010

SoCal CTO

thought it would be helpful to put some of my thoughts into a blog post and hopefully spur some conversation in the comments and over email. Paul Graham on trends for the future - Business of Software Blog , August 25, 2010 Paul Graham spoke at last year's Business of Software conference. Say you want some code that does X.

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Top 57 Online Startups Meets Technology Meets Product Posts for November 2010

SoCal CTO

Equity-Only CTO and Equity-Only Developers - SoCal CTO , November 1, 2010 I had a recent email dialog with the founder of a company looking for a CTO for their startup. We had several emails back and forth where he provided basic details on the concept. It may be that all the doomsayers are right. But I don’t think so.

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The Power of “In Person” – Why Distributed Teams are Less Effective

Both Sides of the Table

In a world where 90% of communications is non-verbal imagine what is lost on conference calls. And that rep doesn’t just send an email to his boss – he has coffee with the head of customer service. What about outsourcing? For me outsourcing in a pure startup is the kiss of death. What about offshoring?