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The Empathy Economy: Emotional Intelligence in Customer Service

Xconomy

The “empathy economy” will help define the new reality of human and machine interactions in the customer service industry. A takeoff on the sharing economy, the empathy economy will grow due to brand mania and increased automation in the workplace. Read more » Reprints | Share: UNDERWRITERS AND PARTNERS.

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GrubMarket raises $60M as food delivery stays center stage

TechCrunch LA

Companies that have leveraged technology to make the procurement and delivery of food more accessible to more people have been seeing a big surge of business this year, as millions of consumers are encouraged (or outright mandated, due to Covid-19) to socially distance or want to avoid the crowds of physical shopping and eating excursions.

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Profitability Helps San Diego Lender Step Out from Industry Cloud

Xconomy

In contrast to some alternative lenders, the San Diego firm said it is growing fast and is consistently profitable. There is more integrity to the process,” Gilbert said, because National Funding uses traditional loan analysts as well as software to analyze and process its loan applications.

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7 Steps Online Companies Can Take to Manage Sales Tax Exposure

Xconomy

But today, online companies that sell services rather than merchandise also need to be concerned about state sales taxes. Online service companies need to be aware of these potential tax traps so they are not surprised when a state tax agency comes knocking on their door.

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Interview with Ramit Varma, Revolution Prep

socalTECH

The company provides SAT, ACT, and other similar test preparation courses and related software. I had worked as a tutor for Princeton Review, and Jake for Kaplan. We thought, we could put out a better product than Kaplan or Princeton Review, which would be more compelling, and also would tie in a strong social mission.

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Domain Experience Gives Entrepreneurs an Unfair Advantage

Both Sides of the Table

He wanted to launch his next venture in financial services because it was a bigger industry. But I pointed out that he would be up against competitors that had spend years building relationships with the big financial services companies (as well as channel partners) and he was going to have to start from scratch. He’s a star.

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The Evolution of the App Stores

Xconomy

Customer experience is a high priority for both companies. As customer feedback becomes critical to creating a better experience, Google announced several components of the Play Store that will support companies in their quest to understand consumers. Here are three of the most important takeaways: 1.