Customer Metrics Pricing Study 
Startup Professionals Musings
JUNE 23, 2021
Yet, as a business consultant, I often find minimal focus on improving employee engagement and assessing their customer-facing performance. For example, I commonly see metrics to keep track of revenue per employee, overtime, and absenteeism, but I don’t often see measures of overall customer satisfaction with individual employees.
Both Sides of the Table
SEPTEMBER 15, 2022
<== Our conclusion was that this isn’t a temporary blip that will swiftly trend-back up in a V-shaped recovery of valuations but rather represented a new normal on how the market will price these companies somewhat permanently. When you look at how much median valuations were driven up in the past 5 years alone it’s bananas.
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Both Sides of the Table
OCTOBER 10, 2011
The big price increase : 5 out of 5 stars. Some customer segments value the DVD business and these may be more price sensitive. Some customer segments value the convenience of instantly available films. Netflix needs to segment their customers and charge each what is appropriate. No, probably not.
Startup Professionals Musings
OCTOBER 27, 2021
Recent studies indicate that less than ten percent of business leaders show this balance today. Unfortunately, technology doesn’t create a vision, and usually frightens customers away, unless they understand the vision and value first. Listen to customer feedback and tune your vision. Every balanced leader does marketing early.
Startup Professionals Musings
MAY 30, 2022
According to one study a decade ago, only 45% of founders plan to exit after stage one, and my guess is that less than half the remainder survive the next stage in their own company. These only come with the proper training, investment in tools, and focus on customer relationships. Managing business growth is more than metrics.
Startup Professionals Musings
JULY 26, 2021
Nimbleness and urgency to get the job done will set you apart from your competitors in so many ways, particularly with customers. Well-articulated goals and metrics. Study their moves and engage your team for an analysis of updates. Build it at the start and don’t ever lose it. Maintain an intimate knowledge of the competition.
Startup Professionals Musings
APRIL 28, 2021
Thus I was pleased to see my own insights covered in a new book, “ Why Startups Fail ,” by Tom Eisenmann, a Harvard Business School professor, who has mentored many more entrepreneurs, and authored more than a hundred HBS case studies from real-world startups. Look for validation from your mainstream customers.
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