Startup Professionals Musings
OCTOBER 1, 2010
You hear a lot of talk these days about the importance of customer satisfaction, but customer loyalty is the real win. A satisfied customer is necessary, but not sufficient, to be a loyal customer who will come back repeatedly, refer their friends and family to you, and be faithful even when your price is not the lowest.
Startup Professionals Musings
MARCH 22, 2012
You hear a lot of talk these days about the importance of customer satisfaction, but customer loyalty is the real win. A satisfied customer is necessary, but not sufficient, to be a loyal customer who will come back repeatedly, refer their friends and family to you, and be faithful even when your price is not the lowest.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
TechCrunch LA
SEPTEMBER 21, 2019
Hello and welcome back to Startups Weekly, a weekend newsletter that dives into the week’s noteworthy news pertaining to startups and venture capital. HappyOrNot nabs $25M for its customer satisfaction terminals . Before I jump into today’s topic, let’s catch up a bit. Before that, I wrote about Stripe’s grand plans.
Technology Council
SEPTEMBER 4, 2008
Check out the latest edition of the SCribe Newsletter. Catch up on the latest news, see our upcoming event schedule, or visit the Websites of the sponsors that make this all possible. VentureNet tickets will sell out soon - so don’t wait to secure your seats!
Startup Professionals Musings
AUGUST 9, 2018
It’s hard to be successful in any business when your customers can’t find you, or they find you and still can’t figure out whether your solution works for them. Use plain language (no acronyms) on the first page and every page, to emphasize customer benefits, as well as product features. A guarantee reduces the risk for the customer.
InfoChachkie
OCTOBER 24, 2011
According to financial columnist Daniel Solin, “One large study looked at more than 15,000 predictions by 237 market timing newsletters over a 12-year period. of the newsletters went bust.”. GoToAssist reduced the average duration of customer support calls, while enhancing each Support Agent’s overall effectiveness.
Expert insights. Personalized for you.
49 
Let's personalize your content