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A personal story about quality control

Berkonomics

As my enterprise computer software company which produced innovative lodging systems for hotels and resorts grew quickly, we found ourselves straining to keep up with the hiring and training of good customer support representatives, a critical part of the equation then and still so today in the 24-hour environment of hotel front desk operations.

Training 156
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There’s no second chance to create first quality.

Berkonomics

As my enterprise computer software company which produced innovative lodging systems for hotels and resorts grew quickly, we found ourselves straining to keep up with the hiring and training of good customer support representatives, a critical part of the equation then and still so today in the 24-hour environment of hotel front desk operations.

Training 243
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Do you really want to be the first to market?

Berkonomics

As a side note, we returned to market with the application as a software-only product without artificial intelligence and without some features, reduced the price from $150,000 to $8,000, and had a subsequent hit on our hands. Early meetings with potential customers will yield enthusiasm for a “free test” of the new product.

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Where there’s mystery, there’s margin.

Berkonomics

Email readers, continue here.] So we called upon our local value-added reseller with networking experience, often blessed with an earned certification by Novell or Microsoft. No employee of our customer company could do this because no employee knew our software and its requirements for database setup, multi-user security and more.

Pricing 184
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No second chance to create first quality.

Berkonomics

As my enterprise computer software company which produced innovative lodging systems for hotels and resorts grew quickly, we found ourselves straining to keep up with the hiring and training of good customer support representatives, a critical part of the equation then and still so today in the 24 hour environment of hotel front desk operations.

Training 159
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The Customer May Not Always Be Right, But You Had Better Listen Just The Same

Tech Zulu Event

The irony is that currently both these onetime best in class companies are now in deep trouble. The result is that I, the reader, had no interest in what was being sold in the ad yet I am a consumer in both verticals. These two ads showed how disconnected from their customers these once industry leaders have become.

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Interview with Marc Friedmann, SciVee

socalTECH

One is software, which is very much like software-as-a-service, where we deliver that software to publications and conferences, to enable rich media on their sites. That helps the reader figure out what are the key elements of the research, and whether the reader wants to spend more time digging into the article.

Journal 124