Demand Metrics Pricing Satisfaction 
Startup Professionals Musings
SEPTEMBER 22, 2023
Train them fully, give them authority, make them accountable, and tie their pay to customer satisfaction. It must be understandable, written down, and verifiable, with regular measurements and metrics to make it real, benchmarked against the competition. Know your customers intimately. Make your service deliver process “happy.”
Startup Professionals Musings
JANUARY 8, 2021
Train them fully, give them authority, make them accountable, and tie their pay to customer satisfaction. It must be understandable, written down, and verifiable, with regular measurements and metrics to make it real, benchmarked against the competition. Know your customers intimately. Make your service deliver process “happy.”
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Startup Professionals Musings
APRIL 28, 2021
I recommend a trial run with an experiment or MVP (minimum viable product), at full price and cost, before the big bang launch, risking your investment money and a major time commitment. You need the funding and support, but venture capitalists can be very demanding, and set high targets. Needed help can be your biggest burden.
Startup Professionals Musings
DECEMBER 27, 2019
At Amazon, Jeff Bezos leads a relentless drive to invent dramatic new ways to delight customers, not waiting for customer demands or competitors to show the way. Incorporate AI-powered data and metrics systems. Your future satisfaction and success likely depends on your answer.
Startup Professionals Musings
MAY 10, 2019
Of course, nothing is totally free, and I have heard the horror stories of relatively small companies finding thirty or more employees spending most of their time scanning and using social media for promotions, or engaging high-priced consultants who never seem to be able to show any real return for all of their efforts.
InfoChachkie
JUNE 2, 2014
The result of her efforts is an online service that allows brides to select their bridesmaids'' gowns, within a broad range of colors, styles and price points. We keep our eye on a handful of metrics, but we’re focused on customer satisfaction. We will be moving into other categories based on customer demand.
Startup Professionals Musings
JUNE 21, 2013
Train them fully, give them authority, make them accountable, and tie their pay to customer satisfaction. It must be understandable, written down, and verifiable, with regular measurements and metrics to make it real, benchmarked against the competition. Know your customers intimately. Make your service deliver process “happy.”
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