Startup Professionals Musings

OCTOBER 16, 2022

They couldn’t possibly understand the new social media culture, new technologies, or have the determination to beat their younger counterparts in the market. In fact, they are well-qualified overall, having worked with high technology and computers for at least 20 years, are highly educated, and highly motivated.

Technical Review 147

Technical Review Software Review Entrepreneur Report 147

Startup Professionals Musings

MAY 24, 2019

For example, it may seem quicker and more effective to hand your service desk employees the store policy manual, and tell them to follow the rules, rather than spend time coaching them on how to really listen to customer feedback, and use their strengths to build customer loyalty. Team members want development plus satisfaction.

Coach 95

Coach Technical Review Satisfaction Examples 95

Startup Professionals Musings

APRIL 27, 2019

In fact, it’s all about the “focus” required to get early stage technology products across the deadly chasm from early adopters to mainstream customers. There are other chasms out there just as deadly as the technology one, such as the ones below: Market requirements chasm. Product development chasm. Marketing and sales chasm.

Technical Review 102

Technical Review Customer Custom Satisfaction 102

Startup Professionals Musings

OCTOBER 3, 2016

They define metrics for each goal, and diligently track themselves against these metrics. Affirming and rewarding team members for key actions creates more momentum, commitment, and satisfaction. A business must be all about listening to customers, delivering value, and customer satisfaction.

Entrepreneur 106

Entrepreneur Satisfaction Metrics Ideas 106

Startup Professionals Musings

JANUARY 2, 2019

Most of you aspiring entrepreneurs have no idea how dramatically your own role has to evolve as you develop a solution, start a business, and expect it to scale into a successful self-managed company. Thus my job as a small business advisor really is really more about getting you developed than perfecting the business.

Company 99

Company Companies Technical Review Startup 99

Startup Professionals Musings

JANUARY 18, 2020

They couldn’t possibly understand the new social media culture, new technologies, or have the determination to beat their younger counterparts in the market. In fact, they are well-qualified overall, having worked with high technology and computers for at least 20 years, are highly educated, and highly motivated.

Startup 124

Startup Technical Review Software Review Entrepreneur 124

Startup Professionals Musings

AUGUST 8, 2014

If you have a software development background like mine, Im sure you often get questions about when to outsource, versus building the solution in-house. Outsourcing is defined as contracting the work to another company, usually located in a developing country, like India, China, or Eastern Europe.

Outsource Development 95

Outsource Development Outsource Offshore Software Review 95

Startup Professionals Musings

JANUARY 20, 2016

If you have a software development background like mine, I’m sure you often get questions about when to outsource, versus building the solution in-house. Outsourcing is defined as contracting the work to another company, usually located in a developing country, like India, China, or Eastern Europe.

Outsource Development 53

Outsource Development Outsource Software Review Technical Review 53

Startup Professionals Musings

APRIL 23, 2017

In fact, it’s all about the “focus” required to get early stage technology products across the deadly chasm from early adopters to mainstream customers. There are other chasms out there just as deadly as the technology one, such as the ones below: Market requirements chasm. Product development chasm. Marketing and sales chasm.

Customer 76

Customer Custom Entrepreneur Technical Review 76

Startup Professionals Musings

DECEMBER 18, 2013

In fact, it’s all about the “focus” required to get early stage technology products across the deadly chasm from early adopters to mainstream customers. There are other chasms out there just as deadly as the technology one, such as the ones below: Market requirements chasm. Product development chasm. Marketing and sales chasm.

Marketing 101

Marketing Entrepreneur Technical Review Customer 101

Both Sides of the Table

NOVEMBER 1, 2009

some came from our customer service, some were to improve performance / scalability from tech ops, some were bug fixes, etc.) They attended property management association meetings in Oregon outside of the technology echo chamber of California to get a sense for people’s daily problems. Back then it seemed foreign.

Organization 280

Organization Customer Custom Tips 280

Startup Professionals Musings

JANUARY 2, 2016

Many people will argue that total customer satisfaction is paramount, but I’m a pragmatist who believes that treating everyone the same really means treating all of them poorly. Playing favorites is good business and good customer service. Don’t be afraid to raise your prices as you add special services.

Customer 65

Customer Custom Startup Satisfaction 65

Startup Professionals Musings

NOVEMBER 10, 2012

In fact, it’s all about the “focus” required to get early stage technology products across the deadly chasm from early adopters to mainstream customers. There are other chasms out there just as deadly as the technology one, such as the ones below: Market requirements chasm. Product development chasm. Marketing and sales chasm.

Startup 101

Startup Technical Review Customer Custom 101

SoCal CTO

OCTOBER 11, 2010

This month’s big question is Examples of Big Impact from Technology and I’ve taken it as an opportunity to go back and look at the elements of different projects that I’ve worked on over the years that have had a big impact. The retail store manager’s plan would be reviewed and approved by the district manager.

Satisfaction 167

Satisfaction Examples Course Technical Review 167

Startup Professionals Musings

NOVEMBER 1, 2014

They couldn’t possibly understand the new social media culture, new technologies, or have the determination to beat their younger counterparts in the market. In fact, they are well-qualified overall, having worked with high technology and computers for at least 20 years, are highly educated, and highly motivated.

Entrepreneur 106

Entrepreneur Technical Review Software Review Report 106

Startup Professionals Musings

SEPTEMBER 13, 2011

In fact, it’s all about the “focus” required to get early stage technology products across the deadly chasm from early adopters to mainstream customers. There are other chasms out there just as deadly as the technology one, such as the ones below: Market requirements chasm. Product development chasm. Marketing and sales chasm.

Marketing 95

Marketing Entrepreneur Technical Review Customer 95

Startup Professionals Musings

AUGUST 27, 2010

In fact, it’s all about the “focus” required to get early stage technology products across the deadly chasm from early adopters to mainstream customers. There are other chasms out there just as deadly as the technology one, such as the ones below: Market requirements chasm. Product development chasm. Marketing and sales chasm.

Startup 90

Startup Technical Review Customer Custom 90

Startup Professionals Musings

OCTOBER 23, 2017

They don’t realize that these only increase their workload, due to training and management, rather than offloading real work. Thus top entrepreneurs spend as much time getting the right team in place to run the business as building the product or service. Develop and propose their own problem solutions.

Help 66

Help Startup Course Technical Review 66

Tech Zulu Event

APRIL 14, 2012

You’ve taken care of the 1) product, 2) marketing, 3) overall experience (to garner positive reviews), but then what? How do you guarantee a simply favorable review versus a regularly returning loyal customer?

Software Review 95

Software Review Idealab Pasadena Customer 95

Tech Zulu Event

APRIL 14, 2012

You’ve taken care of the 1) product, 2) marketing, 3) overall experience (to garner positive reviews), but then what? How do you guarantee a simply favorable review versus a regularly returning loyal customer?

Software Review 61

Software Review Idealab Pasadena Customer 61

SoCal CTO

DECEMBER 1, 2010

I continue to collect great content that is the intersection of startups, products, online and technology. The United States is now a debtor nation to China and that the bill is about to come due. Was it a Startup Founder Developer Gap ? These are probably the two sites where I've posted the most reviews.

Technical Review 175

Technical Review Startup Product Technology 175