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Using Social Media To Deal With Customer Trolls

InfoChachkie

In searching for world-class examples of public responses to irate customers'' complaints, I found one that emanated from an unlikely place, Savusavu, Fiji. Below are some customer complaint rebuttal lessons entrepreneurs can draw from Tige''s skillful approach. Left unattended, such attacks are detrimental. Share and Enjoy.

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An Enchanting Conversation With Guy Kawasaki

InfoChachkie

I even plan to use it in my upcoming UC Santa Barbara Entrepreneurial Selling class. I began our discussion by asking Guy, “Why should entrepreneurs read your latest book, Enchantment?”. The reason why an entrepreneur should be interested in this book is because entrepreneurs have to overcome resistance.

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Why Most of Your Assumptions About Phone Calls are Wrong

Both Sides of the Table

If you follow the tech media you would be subject to a lot of narrative biases that are completely off base – and this includes the value of email and phone calls. billion email accounts. 62% of adult US Internet users check or send email on a daily basis. 94% of all online adults use email. THE FULL STORY.

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Hacking Hacker News – How Wily Startups Leverage Social News Sites

InfoChachkie

The innocuous post, which was simply titled " Divshot " generated over 110 comments and was awarded nearly 200 points by Hacker News' notoriously jaded readers. The team subsequently earned a coveted position in Launchpad LA's current accelerator class after winning the Crowdstart LA competition. For us, the audience was perfect.

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