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A personal story about quality control

Berkonomics

Email readers, continue here…] It took two long years for the company to fully recover its lost reputation after the actual problem was fixed to the satisfaction of all. There was no wait, and the quality of response was rated as “excellent” by callers later surveyed. But “There’s the rub” (the snag) wrote Shakespeare in Hamlet.

Training 156
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There’s no second chance to create first quality.

Berkonomics

Email readers, continue here…] But “There’s the rub” (the snag) wrote Shakespeare in Hamlet. It took two long years for the company to fully recover its lost reputation after the actual problem was fixed to the satisfaction of all. There was no wait, and the quality of response was rated as “excellent” by callers later surveyed.

Training 243
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No second chance to create first quality.

Berkonomics

Email readers continue here.] It took several months to hire and train enough new support reps to keep up with the rapid growth of our company. It took two long years for the company to fully recover its lost reputation after the actual problem was fixed to the satisfaction of all.

Training 159
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Many Entrepreneurs Are Too Busy, But Not Productive

Startup Professionals Musings

Every entrepreneur should consciously follow these five key choices and implementation tips, to compete and survive, as well as to get the personal satisfaction they expect from the lifestyle: Act on the important, don’t react to the urgent. Rule your technology, don’t let it rule you.

Product 111
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5 Tips to Becoming a More Customer Centric Organization

Both Sides of the Table

But it seemed strange to me that we would openly talk about stuff rather than waiting for a big announcement to the press. Customers, press and the market responded positively. ‘ Here are some steps in the Inside Out organization. My Dad uses email – he still doesn’t understand the ‘forward’ button.&#.