8 Ways To Ensure Customer Interactions Are Memorable
Startup Professionals Musings
JUNE 23, 2021
For example, I commonly see metrics to keep track of revenue per employee, overtime, and absenteeism, but I don’t often see measures of overall customer satisfaction with individual employees. Pleasant surprises don’t have to be big – like how fast you return a phone call or email. Sponsor experiments to create memorable elements.
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