Startup Professionals Musings
DECEMBER 3, 2021
Be consistent is their application, and provide contact information for both phone and email access. Follow-up for customer satisfaction. Publish the terms of your support, return, and replacement policies. Professional user-friendly site design.
InfoChachkie
NOVEMBER 18, 2010
Created by consultants to generate additional fees, such scores attempt to rate a company’s overall customer satisfaction. The higher your company’s NPS, allegedly the higher your customer satisfaction. Rather than blindly follow this advice, consider measuring your NPS after unpleasant customer interactions, via a web form.
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Startup Professionals Musings
JUNE 17, 2016
We all know it’s less expensive to automate the support role, through web site forms and touch-tone phone systems. If a customer feels like they are doing all the work, satisfaction will never be forthcoming. No customer likes keying in account numbers or repeating information before any meaningful action is started.
Startup Professionals Musings
DECEMBER 5, 2018
Today there are many more ways to make contact, including email, social media, and web site queries, yet a common complaint I still hear is that no one ever responds. More importantly, these things that don’t change can be your anchor for stability and enjoyment, leading to real satisfaction as well as success.
InfoChachkie
NOVEMBER 18, 2010
Created by consultants to generate additional fees, such scores attempt to rate a company’s overall customer satisfaction. The higher your company’s NPS, allegedly the higher your customer satisfaction. Rather than blindly follow this advice, consider measuring your NPS after unpleasant customer interactions, via a web form.
Startup Professionals Musings
JULY 22, 2012
Be consistent is their application, and provide contact information for both phone and email access. Follow-up for customer satisfaction. Publish the terms of your support, return, and replacement policies. Professional user-friendly site design.
Startup Professionals Musings
OCTOBER 24, 2022
Others admit to surfing the web even during religious services. Email surveys and voice response units are not effective listening. This requirement for effective listening is why customer satisfaction online and phone surveys may identify big problems, but don’t really address customer needs for future of your business.
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