Startup Professionals Musings

MAY 5, 2013

If you are an entrepreneur these days, or trying to grow an existing business, everyone is telling you that you need to use social media. There are many ‘experts’ out there telling you how to do it, or even offering their services. entrepreneur goals startup metrics social media' Get attention and reach your audience.

Social Media 102

Social Media Media Entrepreneur Metrics 102

Startup Professionals Musings

MARCH 10, 2023

I recognize that entrepreneurs tend to substitute vision and passion for formal processes, but using no discipline or process in building something new is a sure way to spend money, rather than see any return and build a self-sustaining business. Marketing, sales, support, and service operations. Solution development and delivery.

Outsource Development 115

Outsource Development Startup Competition Ideas 115

Startup Professionals Musings

MARCH 9, 2019

If you are an entrepreneur these days, or trying to grow an existing business, everyone is telling you that you need to use social media. There are many ‘experts’ out there telling you how to do it, or even offering their services. Get attention and reach your audience. Get buy-in from your colleagues.

Social Media 98

Social Media Media Metrics Satisfaction 98

Startup Professionals Musings

OCTOBER 11, 2010

If you are an entrepreneur these days, or trying to grow an existing business, everyone is telling you that you need to use social media. There are many ‘experts’ out there telling you how to do it, or even offering their services. Tags: business growth entrepreneur startup social metrics. Get buy-in from your colleagues.

Social Media 84

Social Media Metrics Media Satisfaction 84

InfoChachkie

AUGUST 22, 2016

The Most Important Metric. We had a spirited discussion regarding a number of issues related to blowing past $10M in annual recurring SaaS revenue, in front of a sold-out crowd of about 400 entrepreneurs. Near the conclusion of our discussion, I asked each CEO to name any non-obvious metrics by which they guide their businesses.

Customer 100

Customer Custom Cornerstone OnDemand Metrics 100

Startup Professionals Musings

JULY 15, 2020

Many of the entrepreneurs like you that I have met in my role as a business advisor are really product creators versus business creators, convinced that a great product will generate a great business. In most businesses, this means selling something, and proving that your product or service has value.

Metrics 140

Metrics Entrepreneur Coach Satisfaction 140

Startup Professionals Musings

JUNE 21, 2013

Most leaders agree that poor customer service is a business killer today, in terms of lost customers, reduced profits, and low morale. Young entrepreneurs and startups, in particular, often remain naively unfocused, despite their passion, of what it takes to provide the high-quality service expected.

Customer 92

Customer Custom Startup Services 92

Startup Professionals Musings

APRIL 28, 2021

Almost every entrepreneur and new business owner I mentor is certain that his/her idea has a very high probability of success, and all find it hard to believe that ninety percent of startups ultimately fail. I once met with an entrepreneur who had developed a new algae strain to cure world hunger and make him rich.

Technical Review 131

Technical Review Case Study Mentor Software Review 131

Startup Professionals Musings

JANUARY 6, 2021

Based on my experience advising new entrepreneurs as well as more mature businesses, I recommend the following strategies for building business momentum, while still optimizing the limited resources of every small business: Find more customers that like what you do best. Your long-term success and satisfaction depends on it.

Technical Review 160

Technical Review Technical Advisors Startup Mentor 160

Startup Professionals Musings

MARCH 12, 2017

If you are an entrepreneur these days, or trying to grow an existing business, everyone is telling you that you need to use social media. There are many ‘experts’ out there telling you how to do it, or even offering their services. Get attention and reach your audience. Get buy-in from your colleagues.

Social Media 69

Social Media Media Metrics Satisfaction 69

InfoChachkie

MARCH 23, 2015

A company''s Net Promoter Score (NPS) is a beloved metric slavishly tracked and reported by product marketing and customer support executives of both established and nascent enterprises. The higher a company’s NPS, allegedly the higher its customer satisfaction. Successful entrepreneurs hope less and shoot more. Shots On Goal.

.Net 100

.Net Startup Satisfaction Technical Review 100

InfoChachkie

JANUARY 16, 2018

It’s usually a spreadsheet or PowerPoint (deck) of the upcoming changes to a product or service. Greathouse: Your collective experiences have clearly made bootstrapping a viable option for you, more so than might be the case for a typical, younger entrepreneur who needs more direction, doesn’t have cash discipline, etc.

Venture Capital 115

Venture Capital Entrepreneur Santa Barbara SaaS 115

Startup Professionals Musings

FEBRUARY 8, 2015

Many startups and mature businesses have not yet accepted the fact that customer satisfaction and loyalty in this “always connected” age are about more than product and service quality. But to engender loyalty, you have to be delivering a good experience and keeping satisfaction high. Marketing-driven customer acquisition.

Customer 100

Customer Custom Satisfaction Social Media 100

Startup Professionals Musings

DECEMBER 27, 2019

As a mentor to entrepreneurs, I often get asked for the magic that has made Amazon the world's most valuable brand , from a total unknown only twenty years ago. They present a convincing story that every entrepreneur has the same potential, but most get sidetracked and bogged down by their technology, competitors, and internal organization.

Marketing 123

Marketing Technical Review Customer Custom 123

Startup Professionals Musings

OCTOBER 11, 2013

Many startups and mature businesses have not yet adapted to the fact that customer satisfaction in this “always connected” age is more than product and service quality. But to engender loyalty, you have to be delivering a good experience and keep satisfaction high. entrepreneur startup Larry Freed customer experience growth'

Customer 97

Customer Custom Satisfaction Social Media 97

Startup Professionals Musings

OCTOBER 2, 2015

Yet, as an advisor to startups, I see some common disasters, and recommend some anticipation and recovery moves that can save every entrepreneur some painful time and money. While every entrepreneur needs to remain upbeat and optimistic on all of these, it is also smart to anticipate the worst case scenarios that are possible with each.

Startup 105

Startup Entrepreneur Marketing Satisfaction 105

Startup Professionals Musings

DECEMBER 30, 2016

Most people have heard of Foursquare for local nightlife and Airbnb for rooms, but other nationally recognized sources for local services are still hard to find, including social media, local news, advertising, and event calendars. I still hear often the dream of a free service to users, supported by advertising, per the Facebook model.

Advertising 63

Advertising Content Social Media Satisfaction 63

Startup Professionals Musings

MAY 24, 2015

I recognize that entrepreneurs tend to substitute vision and passion for formal processes, but no discipline or process in building something new is a sure way to spend money, rather than see any return and build a self-sustaining business. Solo entrepreneurs, with a team of helpers, will be assumed to be a hobby rather than a business.

Outsource Development 99

Outsource Development Startup Competition Ideas 99

Startup Professionals Musings

MAY 28, 2016

I recognize that entrepreneurs tend to substitute vision and passion for formal processes, but no discipline or process in building something new is a sure way to spend money, rather than see any return and build a self-sustaining business. Solo entrepreneurs, with a team of helpers, will be assumed to be a hobby rather than a business.

Ideas 62

Ideas Outsource Development Startup Competition 62

Startup Professionals Musings

JUNE 24, 2013

Ann outlines six fundamental principles that are key to building this culture, or changing an existing culture to improve financial return, customer satisfaction, and employee performance: You can’t force culture, you can only create environment. Values start and emanate from you, the founding entrepreneur. Input = output.

Startup 100

Startup Customer Custom Social Network 100

Startup Professionals Musings

SEPTEMBER 6, 2014

Ann outlines six fundamental principles that are key to building this culture, or changing an existing culture to improve financial return, customer satisfaction, and employee performance: You can’t force culture, you can only create environment. Values start and emanate from you, the founding entrepreneur. Input = output.

Startup 101

Startup Tips Education Customer 101

Startup Professionals Musings

MAY 20, 2012

Ann outlines six fundamental principles that are key to building this culture, or changing an existing culture to improve financial return, customer satisfaction, and employee performance: You can’t force culture, you can only create environment. Values start and emanate from you, the founding entrepreneur. Input = output.

Startup 100

Startup Customer Custom Social Network 100

Startup Professionals Musings

MAY 5, 2017

Here are some key ones that I recommend, based on my experience in business, and my many years as an advisor to entrepreneurs: Choose a name that works across the Internet and the world. Customer service is not just fixing problems. Start by setting some specific growth targets, and implement metrics to chart your progress.

Social Media 57

Social Media Search Engine Optimization Startup Customer 57

Startup Professionals Musings

FEBRUARY 27, 2011

Ann outlines six fundamental principles that are key to building this culture, or changing an existing culture to improve financial return, customer satisfaction, and employee performance: You can’t force culture, you can only create environment. Values start and emanate from you, the founding entrepreneur. Input = output.

Startup 92

Startup Customer Custom Social Network 92

Steve Reich

JUNE 11, 2012

I should add that Rick is hardly a starry-eyed devotee of customer service. MBO is very metrics driven, and their shareholder reports are dense with detailed, disciplined reporting that remind you that Rick is former Naval officer. Shortly after the call, I turned down a very generous offer to by my MBO stock. He runs a tight ship.

Customer 97

Customer Custom Software Review SaaS 97