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5 Tips to Becoming a More Customer Centric Organization

Both Sides of the Table

Turn Your Organization Inside Out. As organizations we have become more open and I believe this is great for businesses and their customers. In the first 4 years of running BuildOnline we were an “Outside In&# organization. The Outside In organization had a one-way flow. What changed for us was Tim Barker arrived.

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Startup CTO or Developer

SoCal CTO

What worries me a bit is how often I read that startups should hire a developer / hands-on lead developer. But often the result of a Founder hiring a developer or lead developer or even a VP engineering is a gap created between the founders and the developers. Gap closed, right? Probably not. Accounting?

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How to Make Sure Professional Services Don’t Take Over Your Software Company

Both Sides of the Table

deliver profitable revenue that while on gross margins of 50% vs. software at 85-95% it is still profits to help you cover fixed costs. You don’t want to run the risk that having a PS business that takes your eye of off the ball of growing a large software business. That is the software business. rollout support.

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Spolsky on Software on Both Sides of The Table

Both Sides of the Table

Sometime around 2003/04 my technology team turned me on to “Spolsky on Software&# a periodic newsletter served up blog style from Joel Spolsky of FogCreek Software, a maker of bug-tracking software. Blogs weren’t popularized yet so it was an oddity for me to read the founder of a software company spewing out advice.

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One of the Biggest Mistakes Enterprise Startups Make

Both Sides of the Table

The era of VCs investing in successful consumer Internet startups such as eBay led to a belief system that seemed to permeate many enterprise software startups that hiring sales or implementation people was a bad thing. We only want software revenue.” These are the lifeblood of your sales organization.

Startup 403
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Embrace Losing – It Will Make You Stronger

Both Sides of the Table

So I organized a team dinner with all four of my partners and all three of their founders. I had been competing to win a contract at Thames Water, the largest water company in the UK. They were looking for a collaboration tool to manage all of their large water development projects. We met everybody in the organization.

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Embrace Losing – It Will Make You Stronger

Both Sides of the Table

So I organized a team dinner with all four of my partners and all three of their founders. I had been competing to win a contract at Thames Water, the largest water company in the UK. They were looking for a collaboration tool to manage all of their large water development projects. We met everybody in the organization.