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Berkonomics
OCTOBER 19, 2023
But the problem was solved, and response times returned to “immediate” for at least this class of customer call. Email readers, continue here…] It took two long years for the company to fully recover its lost reputation after the actual problem was fixed to the satisfaction of all. What if the problems had been more complex?
Berkonomics
MARCH 4, 2021
Over the years, as I managed my several computer companies as CEO or executive chairman, I made the decision to go to market with a brand-new product that had never before been exposed to my customer’s marketplace. The answer is invariably ‘no,’ because the cost of evangelizing a new product is completely unknown.
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Berkonomics
AUGUST 24, 2017
But the problem was solved, and response times returned to “immediate” for at least this class of customer call. Email readers, continue here…] But “There’s the rub” (the snag) wrote Shakespeare in Hamlet. It took several months to hire and train enough new support reps to keep up with the rapid growth of our company.
Both Sides of the Table
AUGUST 14, 2011
Journalists write stories that have an appeal to readers whether the accusations have merit or not. His product auto-posted a testimonial from Dave Morin into Facebook and Mark Zuckerberg called the tactic “lame.&# Never Blame the Press. The most tempting thing for inexperienced entrepreneurs to do is to attack the press.
Both Sides of the Table
NOVEMBER 5, 2012
” If you don’t read any more of the post, the summary lesson learned for entrepreneurs is this: Product-centric founders often over-intellectualize their communications and therefore fail to sell their concepts to the masses. But the narrative in the press about Al Gore was that he was a smarmy know-it-all. Call on me.
Berkonomics
APRIL 13, 2010
Email readers continue here.] It took several months to hire and train enough new support reps to keep up with the rapid growth of our company. But the problem was solved, and response times returned to “immediate” for at least this class of customer call. The smaller the company, the more is at stake.
Both Sides of the Table
JANUARY 14, 2014
Only naive people believe that but for inexperienced entrepreneurs you can be fooled into the narrative by the press who sometimes write stories without the actual data. In a way it feels intuitive to us – the readers of this blog – because we’re the tech crowd. PHONE CALLS. Enter phone calls.
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